If you've forgotten both your username and password, or you're having trouble recovering one or the other, you can request an account reset. Follow our steps onscreen to recover your username and reset your password. You'll need your account number and either:
Your account number is located on your water bill, as shown in the image below. Enter the 10-digit number in the first field, followed by the final number after the dash.
If you are an individual with water service for a residential property, your account is most likely associated with a social security number.
If you are a representative of a business or company, your water account is typically associated with an EIN or Tax ID Number. Some companies may be associated with a social security number in lieu of an EIN/Tax ID.
First, make sure you only enter the last four digits of the social security number. If you represent a business, try entering an EIN/Tax ID number.
If that's not the problem, check your paper bill and determine the primary account holder. This is usually the recipient of the bill. If this is not you, you will not be able to authenticate this account with your social security number. Only the primary account holder's number can be used to authenticate.
Some businesses are associated with a social security number instead of an EIN/Tax ID. The social security number required for authentication belongs to the primary account holder.
No. As long as you can authenticate your account on this screen, we'll provide your username and reset your password. You'll be prompted to enter a new password immediately. Once you're logged in, check the e-mail address we have on file from the "Manage Profile" page/
|Fields on this page||Description|
|Account Number||This is your water service account number. It is an 11-digit number, broken apart with a dash. Enter the number after the dash in a separate field, as indicated. To find your account number on your water bill, click the link labeled "Where is my account number"|
|Social Security Number||Accounts issued to individuals are associated with a social security number. Enter the last four digits of the social security number where indicated.|
|EIN/Tax ID Number||Account numbers issued to companies or businesses are typically associated with a tax ID number, or EIN|