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If your account is current,
your water charges will be due 25 days after the date we issue your
bill. If a balance remains after the due date, your account may
be charged a 4 percent late fee.
If charges are not paid before we issue your next bill, your account is considered delinquent and your service is subject to immediate disconnection.
What if service is disconnected?
If service is disconnected, you'll need to pay the entire account balance (past due charges, current charges and any security deposit or deposit increase assessed), plus $24 in processing fees.
To restore service, payment must be received in
our office at 1001 S. Valley View
Blvd. You can pay by phone with Visa, Mastercard, Discover, American Express or Diners Club international
during regular business hours by calling (702) 870-4194.
Once payment has been made, a turn-on order will be dispatched and
water will be restored by
11:30 p.m.
Note: Payment at a satellite pay station,
drop box or our quick pay box will delay service restoration. Please
speak directly to a Customer Services Representative by calling
(702) 870-4194.
Having trouble
paying your bill?
If your account is not yet delinquent, but you're having trouble
paying, call us. We can help.
For further questions, please
call our Customer Services Division at (702) 870-4194.
If you'd like to disconnect your service, please see our information
about turning off your service.
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