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We want to provide you with the best service possible at the lowest
cost. We constantly strive to streamline our processes and improve
your experience with us. That's why we offer the following guarantee:
| Our
guarantee to you: |
| If
we shut off your water in error, we'll apply a $10 credit
to your account. |
| If
we don't start your service on the date requested, we'll
apply a $10 credit to your account. |
| If
we don't respond to a billing inquiry within seven working
days, we'll apply a $10 credit to your account. |
| If
we post your payment in error, we'll apply a $10 credit
to your account. |
| If
we're responsible for breaking something on your property,
we'll fix it OR pay to have it fixed. |
Here's how it works:
- Tell us about the problem.
- We'll work with you to verify the facts
- If we verify that it's our mistake, we'll
credit your account immediately*
*Repairs for damage will be scheduled at your convenience
Call (702) 870-4194 or (800) 252-2011 if you have
questions or need more information.
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