Terms and Conditions
Billing Questions
If you think you've been billed incorrectly, please call Customer
Services at (702) 870-4194 during normal business hours
(Monday through Friday, 8 a.m. to 5 p.m. PST). The amount of your
bill must be paid to prevent discontinuance of service. Any necessary
adjustments will be shown on a future bill.
Late Charge
Bills become past due after the due date shown. Balances remaining
after the due date are subject to a 4 percent late charge.
Service Charge
All customers are billed a service charge based on the size of the
service meter. This charge
pays for the direct costs of meter reading, meter maintenance and
billing services.
Insufficient Funds Charge
If your payment is returned because of insufficient funds, you will be assessed a $15 charge.
Threshold
Water usage is billed at different rates depending on the amount of water used. The threshold is the point
in usage when the water rate changes. Threshold levels are lowest
for 5/8" meters and increase as meter size increases. Thresholds
are computed based on a daily threshold amount and the number of
days in the billing cycle. Your bill shows how much water you used
in thousands of gallons for each threshold rate.
Usage
Your meter records your water usage in thousands of gallons. Your
bill shows usage in thousands
of gallons.
Meter Exchange and Dial Exchange
From time to time, we exchange the meters or meter dials due to
malfunction or wear. If your bill shows exchange or reset, it means
the old meter or the meter dial was replaced during the billing
period.
Water Conservation
For information on rebates, services and products, see our Water
Smart pages, call the Conservation Helpline at (702)
258-SAVE, or visit the Southern
Nevada Water Authority's Web site.
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