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Big Bend online payment frequent questions

Notice to Big Bend Water District customers:

Beginning with your March statement, Big Bend Water District billing will be coordinated through the Las Vegas Valley Water District’s billing system.

If you have previously established automatic bill payments through the current BBWD bill pay system, the answers to the questions listed below are still valid.

If you do not currently have automatic bill payments set up, however, we recommend that you not do so at this time. In March, you will be provided with a new account number, along with a letter containing details on how to set up an online account using the new number, and options for paying your March bill.

Due to the billing system changeover, March bills will not be paid automatically. If you have previously established automatic bill payments, you must use a different payment method to pay your March statement.

If you have any questions about the upcoming changes, please contact Jordan Bunker at 702-258-7296.

Log in for online account access to

  • Pay your bill online
  • Check your account balance
  • View your billing and payment history

The Big Bend Water District (BBWD) now offers an easy-to-use online payment system for all customers. It’s a safe and secure way to quickly pay your water bill from the comfort of your own home.

The service is free and there are no additional convenience fees when paying online.

The online system offers a variety of features, right at your fingertips! Pay your bill online, check your account balance and view your billing and payment history all in one place. You can also view your usage history to see how many gallons of water were used during a specific period.

Please note: Payments made after 4 p.m. PST will not be posted until the next business day.

It's easy to begin. If you’re registering for the first time, have your account number handy. It can be found on your printed water bill. Then, visit the Online Account Access page to get started.

Please note: If you are starting a new service, you'll need to pay the required deposit and activate your account before using the online payment system.

The online payment system will allow you to retrieve a forgotten username and reset your password from the "Forgot Password" screen. Remember, you must use the same email address you used when you signed up to have your username re-sent to you.

If you move to a new address, please remember that your old account number will become inactive, and you will need to register with your new account number. You'll also have to register again if you add another address in the BBWD service area.

Pay with your Visa, Discover or MasterCard, or any debit card with a Visa or MasterCard logo.

You can choose to save the credit card on file so you don't have to type it in again the next time you make a payment. This is optional for customers.

You can schedule your bill to be paid automatically on its due date each month.

Mail your Big Bend Water District payment to:
Big Bend Water District
1520 Thomas Edison Dr.
Laughlin, NV 89029-1600

Payment drop box
There also are payment drop boxes at our offices on Thomas Edison Drive and at the Laughlin Town Shopping Center, 3080 Needles Highway.

We can be reached the following ways:

By phone

By mail
Big Bend Water District
1520 Thomas Edison Dr.
Laughlin, NV 89029-1600

By email
Email us questions and comments.

We are open Monday through Thursday from 7 a.m. to 6 p.m. We are closed weekends and major holidays.

Get started with online bill payment

First, sign up

  • Be sure you have your account number and credit card handy.
  • Visit the Online Account Access page.
  • Click "Not already registered? Register Now!"
  • Enter your information in the designated fields and click "Find My Account."
  • Create a username, enter your email address and create a password in the designated fields.
  • Review and accept the "Terms of Service."
  • Click "Create My Profile."

Next, check your email

  • Check your email for confirmation.
  • Follow the instructions in the email to return to the online payment system.
  • Now you can pay your bill, check your account balance and view your billing and payment history.
Screenshot of the Big Bend Water District bill payment log-in screen.

Understanding the tabs in the online payment interface

My Account

This tab will automatically display upon login with your Account Summary. Here you'll see current balance and due date information. If you click "Profile" you'll be able to update your email address and password.


Under this tab you can "Make a Payment" or view your "Billing History." The "Make a Payment" page will allow you to enter your credit card information and submit payments. The "Billing History" page will list for you past bills and received payments. Once on this page, you can select "Click for Detail" next to any bill for Bill Detail showing charges and water usage details for that bill.

Contact Us

This tab will provide you with contact information if you have any questions about the online payment system or your bill. You'll find mailing address, email contact, phone number and website.

Log Off

Click this tab when you are finished using the online payment system.

Screenshot of the Big Bend Water District "Make a Payment" screen.