The daily water use chart is a tool that provides single-family residential customers with an overview of their individual water use. The chart is indicative of your daily water usage, while water use on monthly bills is always measured in thousands of gallons to represent the total amount of water used during a billing period (typically 28-33 days). This detailed daily water usage information helps customers swiftly identify on-site issues, such as leaks or irrigation system failures, to manage their water use more effectively.

Because the chart shows your daily water use, it's easier to identify issues that may be causing higher water use. For example, you can use the daily chart during the winter watering schedule, which limits outdoor irrigation to one day per week. When you see more than one high-use day in a seven-day period, it may be a sign that your irrigation controller is programmed incorrectly or malfunctioning. Or, if you have only drip irrigation but your usage on watering days is more than 1,000 gallons, you may have a leak within the irrigation system (drip systems are typically designed to deliver less than 150 gallons per hour). Identifying these types of issues through the daily usage chart allows customers to quickly investigate and resolve any issues at their property before they receive a high water bill.

The LVVWD employs an advanced metering system that monitors for continuous flow through the meter, which could indicate a leak or malfunction on the property. The LVVWD endeavors to notify customers when any continuous flow extends beyond three days. However, in some cases, the daily water use chart may suggest an on-site leak or malfunction. For example, indoor household usage is typically about 120 gallons a day, and rarely more than 200 gallons. If your daily water use chart shows volumes routinely exceeding 300-400 gallons even on non-irrigation days, that could indicate a leak or malfunction on the property. The LVVWD provides numerous educational resources to help customers diagnose leaks and malfunctions, and also has a Leak Repair Reimbursement Program that may reimburse customers 50 percent of the cost for leak repair, up to $2,000.

No. Every night, information is transmitted through a signal from the water meter to My Account. It typically takes 48 hours for data to appear on the chart. However, just like a cell phone, sometimes the call (or transmission) does not go through. Although almost 95 percent of transmissions are successful, customers will sometimes see daily values “missing” from the chart or noted as “unavailable.” This does not affect the accuracy of your bill, however, because your meter logs and stores water usage information for more than a month, and the total monthly data is accurately reported and used for customer billing.

A higher usage reading is normal after any day(s) in which a value was not shown on My Account because the system is simply calculating water use by subtracting the last available value from the latest meter reading. Essentially, it’s showing you the cumulative consumption since the last day shown on the water usage chart.

The small number of customers who have incomplete daily usage displayed can call Customer Care at 702-870-4194 for assistance. If the usage data has already been collected, a Customer Care Associate can provide it. If not, the LVVWD can arrange for the collection of that information directly from the meter, then provide it to the customer upon receipt.

While LVVWD Field Technicians are continuously working to maximize the daily usage transmission rate, there are things you can do to help. Physical obstructions, such as vehicles, garbage cans, or debris on top of the water meter box, are often the cause for signal interference. Keeping the area immediately around the meter box clear helps support data transmission. It’s also important to ensure the meter box is accessible for maintenance.

Because this is a new technology—in fact, only a tiny percentage of all water utilities in the country have this capability—it’s currently limited to single-family residential customers. Once the system is optimized for residential customers, the LVVWD will expand this service to other types of account-holders.