The call center is currently experiencing higher-than-normal call volumes. For faster service, please consider taking advantage of our online options. Otherwise, please call later in the week.

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Questions about paying your bill online? See our online payment FAQs.

For other questions, please use the contact information provided on this page.

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Call Customer Care

Our call center is open Monday through Friday, 8 a.m. to 5 p.m. Please note that call volumes are especially high on Mondays and Tuesdays. To reduce your wait time, we recommend calling later in the week if your needs are not time-sensitive.

  • 702-870-4194 (in-state callers)
  • 800-252-2011 (out-of-state callers)
  • Hearing- and speech-impaired customers: Dial 711 and provide the relay operator with our call center number: 702-870-4194.

Note: If you're a customer in Laughlin, Blue Diamond, Coyote Springs, Jean, Kyle Canyon or Searchlight, please use the contact information provided below.

Customer Care for other service areas

Big Bend Water District

Blue Diamond Water System

Coyote Springs

Jean Water System

Kyle Canyon Water District

Searchlight Water System

Submitting documents

You may digitally upload supporting documents related to requests sent to the Water District. For example, property management agreements, late fee waivers, property owner leak adjustment documents, mailing address changes, and Trust Documents.

Things to know before uploading:

  • Documents must be legible.
  • Documents must be in PDF format.
  • Maximum file size per document: 5 MB

If your documents meet the criteria above, you may upload and submit documents.

Submit Supporting Documents

Employment opportunities

LVVWD business offices

Engineering resources

News media inquiries

Community outreach

Records requests

  • Billing and water use records: You can view and download bills for the past 13 months by logging into My Account. The bills will show your water use for those billing cycles. If you think you've been billed incorrectly, please review our Service Fees and Charges or call Customer Care at 702-870-4194 during regular business hours. The amount of your bill must be paid to prevent discontinuance of service. Any necessary adjustments will be shown on a future bill.
  • Engineering records: Nevada licensed professional engineers may request utility or engineering record drawings by logging on to the digital plans and inspections online portal. Developers and others interested in knowing the closest available water source to an address or parcel of land should email Planning & Engineering Services. If you need additional assistance, please call 702-822-8518.
  • Lien payoff request: To request lien information on a property, including notice of balance due, please submit a Lien Payoff Request form, upload your payoff demand on company letterhead (required) and attach any other relevant documentation (e.g., Notice of Lien).
  • Public records: Requests to inspect or obtain copies of other public records, such as contract awards, bid documents, and geographical information system records, may be submitted via this Public Records Request form. Details about our commitment to responding to public records requests are contained in the Water District's Public Records Policy. The policy includes information about certain instances when fees might be charged for providing a copy of a public record. Fee amounts can be found in the district's Public Records and Documents Fee Schedule.

Legal Services

Reporting water theft

Investigations are conducted throughout the District's service area to verify that all connections to the municipal water system are authorized and appropriate. The public is encouraged to report suspected water theft activity by calling 702-258-SAVE.

Water theft occurs when water pipelines and fire hydrants are tapped to obtain water without payment for purposes such as dust control or other uses. Water theft can also occur when people tap into the water systems of residential or commercial properties they do not own.

Unauthorized water connections threaten the integrity and reliability of the Las Vegas Valley Water District's system and pose a risk to the public's health and safety. Water theft can create problems with water pressure, which is especially dangerous if a fire occurs, and water theft can cause damage to Water District facilities and equipment. Moreover, water accessed without authorization can create a serious condition known as backflow, which can contaminate the water system and compromise the quality of drinking water.

Find information about penalties, charges and fees associated with water theft in Section 6 of the Service Rules.

Learn about responsibilities of contractors and developers to prevent water theft.

Mailing addresses

  • Las Vegas Valley Water District
    1001 S. Valley View Blvd.
    Las Vegas, NV 89153
  • Big Bend Water District
    c/o Las Vegas Valley Water District
    1001 S. Valley View Blvd.
    Las Vegas, NV 89153
  • Blue Diamond Water District
    c/o Las Vegas Valley Water District
    1001 S. Valley View Blvd.
    Las Vegas, NV 89153
  • Coyote Springs Water Resources District
    c/o Las Vegas Valley Water District
    1001 S. Valley View Blvd.
    Las Vegas, NV 89153
  • Jean Water System
    c/o Las Vegas Valley Water District
    1001 S. Valley View Blvd.
    Las Vegas, NV 89153
  • Kyle Canyon Water District
    c/o Las Vegas Valley Water District
    1001 S. Valley View Blvd.
    Las Vegas, NV 89153
  • Searchlight Water System
    c/o Las Vegas Valley Water District
    1001 S. Valley View Blvd.
    Las Vegas, NV 89153

Other water agencies