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Customer care for the Las Vegas service area
Customer service
- Customer service (in-state callers)
702-870-4194
Our call center is open Monday through Friday, 8 a.m. to 5 p.m. - Customer service (out-of-state callers)
800-252-2011 - eBill inquiries
Questions about paying your bill online? See our online payment FAQs. - Hearing- and speech-impaired customers
Dial 711 and provide the relay operator with our customer service call center number: 702-870-4194.
Our call center is open Monday through Friday, 8 a.m. to 5 p.m.
Customer care for other service areas
- Big Bend Water District customer service
702-298-3113
Email Big Bend Water District
Big Bend Water District general questions
702-258-3277
Jason Bailey - Blue Diamond Water System customer service
702-870-4194
Email Blue Diamond customer service
Blue Diamond Water System general questions
702-258-7296
Jordan Bunker - Coyote Springs customer service
702-870-4194
Email Coyote Springs customer service
Coyote Springs general questions
702-822-8543
Bronson Mack - Jean Water System customer service
702-870-4194
Email Jean customer service
Jean Water System general questions
702-822-8318 - Kyle Canyon customer service
702-870-4194
Email Kyle Canyon customer service
Kyle Canyon general questions
702-822-8630
Katie Horn - Searchlight customer service
702-870-4194
Email Searchlight customer service
Searchlight general questions
702-539-3401
Kathy Flanagan
Employment opportunities
- Job hotline
702-258-3220 - Current job openings
To view current open positions, visit Workday.
LVVWD business offices
- Main office 702-870-2011
Customer service 702-870-4194 - Send us your general comments and questions. (For Customer Service, please call.)
Customer Service: 702-870-4194. - Planning & Engineering Services
702-822-8518
Email Planning & Engineering Services - CAD standards
702-875-7034 - Construction water
(Fire hydrant meter permits, Jones valve)
702-822-8518 - GPS correction data
702-258-7163 - Human Resources
702-258-3933
Email Human Resources - Inspection scheduling and results
702-258-7171 - Legal Services
702-258-3288 - Plan submittal
702-822-8518 - Public Information
702-258-3930 - Purchasing and Contracting
702-258-3200 or 702-258-3198
Fax: 702-258-3900
Email Purchasing and Contracting - Risk Management
702-822-8478
File a claim - Small, emerging business development
702-259-8200 - Springs Preserve
702-822-7700 - Uniform design and construction standards
702-258-3178 - Water quality
702-258-3215
Email the Southern Nevada Water Authority's Water Quality Division - Water service availability (Specific parcels)
702-822-8518
Engineering and utility drawings
Nevada licensed professional engineers may request utility or engineering record drawings by logging on to the digital plans and inspections online portal.
Developers and others interested in knowing the closest available water source to an address or parcel of land should email Planning & Engineering Services.
If you need additional assistance, please call 702-822-8518.
News media inquiries
- Media inquiries
702-822-8543 - Bronson Mack
702-822-8496 - Corey Enus
Email media inquiries - After-hours media inquiries
702-259-8220 - Spanish-language media
702-259-8156
Diana Diaz - Springs Preserve media
702-822-8365
Tom Bradley Jr.
Community outreach
- Send us your general comments and questions. (For Customer Service, please call.)
Customer Service: 702-870-4194. - Conservation outreach
702-258-SAVE (702-258-7283) - Construction projects
702-258-7197
Jason Gifford - Springs Preserve
702-822-8365
Tom Bradley Jr. - Water quality
702-258-3215
Email the Southern Nevada Water Authority's Water Quality Division
Records requests
Billing and water use records
You can view and download bills for the past 13 months by logging into My Account. The bills will show your water use for those billing cycles.
If you think you've been billed incorrectly, please review our Service Fees and Charges or call Customer Care at 702-870-4194 during regular business hours. The amount of your bill must be paid to prevent discontinuance of service. Any necessary adjustments will be shown on a future bill.
Engineering records
Nevada licensed professional engineers may request utility or engineering record drawings by logging on to the digital plans and inspections online portal.
Developers and others interested in knowing the closest available water source to an address or parcel of land should email Planning & Engineering Services.
If you need additional assistance, please call 702-822-8518.
Lien payoff request
To request lien information on a property, including notice of balance due, please submit a Lien Payoff Request form, upload your payoff demand on company letterhead (required) and attach any other relevant documentation (e.g., Notice of Lien).
Public records
Requests to inspect or obtain copies of other public records, such as contract awards, bid documents, and geographical information system records, may be submitted via this Public Records Request form.
Details about our commitment to responding to public records requests are contained in the Water District's Public Records Policy. The policy includes information about certain instances when fees might be charged for providing a copy of a public record. Fee amounts can be found in the district’s Public Records and Documents Fee Schedule.
Legal Services
Process service
Through Dec. 18, 2023, all process service must be made at the 7th floor Security desk of the Southern Nevada Water Authority Molasky office located at 100 N. City Parkway.
Report water waste
Report water waste when you see it by filling out a water waste report form.
Submitting documents
You may digitally upload supporting documents related to requests sent to the water district. For example, property management agreements, late fee waivers, property owner leak adjustment documents, and mailing address changes.
- Do not use this application to submit risk management claims.
- Do not use this form to upload start/stop service documents.
Things to know before uploading:
- Documents must be legible.
- Documents must be in PDF format.
- Maximum file size per document: 5 MB
If your documents meet the criteria above, you may upload and submit documents.
Other water agencies
- Boulder City
702-293-9244 - Call Before You Dig
811 - Henderson Water
702-267-5900 - North Las Vegas Water
702-633-1484 - Conservation helpline
(Southern Nevada Water Authority)
702- 258-SAVE (7283) - Well permits
(NV Division of Water Resources)
702-486-2770
Mailing addresses
- Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Big Bend Water District
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Blue Diamond Water District
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Coyote Springs Water Resources District
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Jean Water System
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Kyle Canyon Water District
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Searchlight Water System
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153