Customer care for the Las Vegas service area
Customer service
- Customer service (in-state callers)
702-870-4194
Our call center is open Monday through Friday, 7 a.m. to 6 p.m.
Email Customer Care - Customer service (out-of-state callers)
800-252-2011 - eBill inquiries
Questions about your bill? Call us at 702-870-4194 or email Customer Care. - Hearing- and speech-impaired customers
Dial 711 and provide the relay operator with our customer service call center number: 702-870-4194.
Our call center is open Monday through Friday, 7 a.m. to 6 p.m.
Customer care for other service areas
- Big Bend Water District customer service
702-298-3113
Email Big Bend Water District
Big Bend Water District general questions
702-258-7296
Jordan Bunker - Blue Diamond Water System customer service
702-870-4194
Email Blue Diamond customer service
Blue Diamond Water System general questions
702-258-7296
Jordan Bunker - Coyote Springs customer service
702-870-4194
Email Coyote Springs customer service
Coyote Springs general questions
702-822-8543
Bronson Mack - Jean Water System customer service
702-870-4194
Email Jean customer service
Jean Water System general questions
702-822-8318 - Kyle Canyon customer service
702-870-4194
Email Kyle Canyon customer service
Kyle Canyon general questions
702-258-3258
Omar Saucedo - Searchlight customer service
702-870-4194
Email Searchlight customer service
Searchlight general questions
702-258-2416
Natalia Londono-Arroyo
Employment opportunities
- Job hotline
702-258-3220 - Current job openings
To view current open positions, visit Workday.
LVVWD business offices
- Main office
702-870-2011
Email the Las Vegas Valley Water District - Engineering Services
702-822-8518
Email Engineering Services - CAD standards
702-875-7041 - Construction water
(Fire hydrant meter permits, Jones valve)
702-822-8518 - GPS correction data
702-258-7163 - Inspection scheduling and results
702-258-7171 - Plan submittal
702-822-8518 - Water service availability (Specific parcels)
702-822-8518 - Uniform design and construction standards
702-258-3178 - Human Resources
702-258-3933
Email Human Resources - Public Information
702-258-3930 - Purchasing and Contracting
702-258-3200 or 702-258-3198
Fax: 702-258-3900
Email Purchasing and Contracting - Risk Management
702-822-8478
Email Risk Management - Small, emerging business development
702-259-8200 - Springs Preserve
702-822-7700 - Water quality
702-258-3215
Engineering and utility drawings
Nevada licensed professional engineers may request utility or engineering record drawings by logging on to the digital plans and inspections online portal.
Developers and others interested in knowing the closest available water source to an address or parcel of land should email Engineering Services.
If you need additional assistance, please call 702-822-8518.
News media inquiries
- Media inquiries
702-822-8543
Bronson Mack
Email media inquiries - After-hours media inquiries
702-259-8220 - Spanish-language media
702-259-8156
Diana Diaz - Springs Preserve media
702-822-7733
Dawn Barraclough
General inquiries and community outreach
- General comments/questions
702-258-3930
Email the Las Vegas Valley Water District - Conservation outreach
702-822-8496
Corey Enus - Construction projects
702-822-8497
Damon Hodge - Springs Preserve
702-822-7733
Dawn Barraclough - Water quality and water resources
702-822-8496 - Corey Enus
702-822-8543 - Bronson Mack
Records requests
Billing and water use records
You can view and download bills for the past 13 months by logging into My Account. The bills will show your water use for those billing cycles.
To obtain copies of older bills, please email Customer Care.
If you think you've been billed incorrectly, please review our Service Fees and Charges or call Customer Care at 702-870-4194 during regular business hours. The amount of your bill must be paid to prevent discontinuance of service. Any necessary adjustments will be shown on a future bill.
Engineering records
Nevada licensed professional engineers may request utility or engineering record drawings by logging on to the digital plans and inspections online portal.
Developers and others interested in knowing the closest available water source to an address or parcel of land should email Engineering Services.
If you need additional assistance, please call 702-822-8518.
Public records
Requests to inspect or obtain copies of other public records, such as contract awards, bid documents, and geographical information system records, may be submitted via this Public Records Request form.
Details about our commitment to responding to public records requests are contained in the Water District's Public Records Policy. The policy includes information about certain instances when fees might be charged for providing a copy of a public record. Fee amounts can be found in the district’s Public Records and Documents Fee Schedule.
Report water waste
Report water waste when you see it by filling out a water waste report form.
Other water agencies
- Boulder City
702-293-9244 - Call Before You Dig
811 - Henderson Water
702-267-5900 - North Las Vegas Water
702-633-1484 - Conservation helpline
(Southern Nevada Water Authority)
702- 258-SAVE (7283) - Well permits
(NV Division of Water Resources)
702-486-2770
Mailing addresses
- Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Big Bend Water District
1520 Thomas Edison Dr.
Laughlin, NV 89029-1600 - Blue Diamond Water District
c/o 1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Coyote Springs Water Resources District
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Jean Water System
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Kyle Canyon Water District
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153 - Searchlight Water System
c/o Las Vegas Valley Water District
1001 S. Valley View Blvd.
Las Vegas, NV 89153