We are closer than ever and entering the final phases of getting water service fully restored to all Kyle Canyon residents!

Pending any unforeseen delays from weather, construction challenges, or other issues, the LVVWD anticipates restoring water service to all of Aspen Avenue and the entirety of Old Town by the end of this week.

CURRENT WORK PROGRESS

Aspen Avenue

Over the weekend, LVVWD crews completed pressure testing and flushing activities on the newly installed pipelines in Aspen. Water quality sampling and testing are currently ongoing to ensure the water meets all health and safety standards. Assuming samples meet the necessary standards and things continue as planned, we expect water service to be restored by week's end.

Yellow Pine Avenue and Ski Chalet Place

Water service has been fully restored to properties on Yellow Pine Avenue and Ski Chalet Place. Boiling water is no longer required. Property owners are advised to flush their home plumbing system before resuming normal water use to eliminate any stagnant water from the system. Please follow the flushing recommendations below.

ADDITIONAL INFORMATION

Access to Old Town will be limited to residents only, to allow crews to continue the final phases of water restoration work. These access limits will remain in place until work is completed. Crews have winterized the water tank in Old Town to ensure continued access to drinking water. LVVWD will continue to monitor weather conditions throughout the coming week. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD is committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

FLUSHING RECOMMENDATIONS

As water service is restored, all customers are advised to flush all respective water fixtures (bathtubs, showerheads, faucets, hose bibs, ice maker) to remove any poor-quality water or sediment from your property’s plumbing system.

• When possible, flush the fixture furthest from the water meter first, then systematically flush all fixtures while moving upstream toward the water meter.
• Remove any faucet aerators, strainers, showerheads to prevent clogging from any sediment while flushing.
• Cold water flush: Run cold water for 5 to 15 minutes, or until water temperature changes.
• Hot water flush: Flush hot water for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. Bathtubs provide a great flushing location as the flow is unrestricted from an aerator.
• Dishwashers: After flushing hot water pipes and water heater, run empty dishwasher for one cycle.
• Ice cubes: Run automatic ice machines through a 24-hour cycle and discard the ice.
• Refrigerator water-dispensing machine: Water dispensers from refrigerators should be flushed by at least one quart of water. If unsure of your dispenser's capacity, refer to manufacturer specifications.

FUTURE UPDATES

The next email update is scheduled for Nov. 2. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

While the Las Vegas Valley Water District still has additional work to complete on Aspen Avenue, water service is now fully restored to properties on Yellow Pine Avenue and Ski Chalet Place. 

Pending any unforeseen delays from weather, construction challenges, or other issues, the LVVWD anticipates restoring water service to all of Aspen Avenue and the entirety of Old Town in the coming week.

CURRENT WORK PROGRESS

Yellow Pine Avenue and Ski Chalet Place

Water service has been fully restored to properties on Yellow Pine Avenue and Ski Chalet Place, including the Mount Charleston Library and the fire stations. Boiling water is no longer required. Property owners are advised to flush their home plumbing system before resuming normal water use to eliminate any stagnant water from the system. Please follow the flushing recommendations below.

Aspen Avenue

Water service has been restored to 4691-4771 Aspen Avenue. Water District personnel will be turning on water meters to all properties on Aspen that are currently occupied, and will be knocking on doors to confirm occupancy. Water meters for unoccupied properties will remain in the off position. Any repairs to a property’s plumbing system remain the responsibility of the property owner.

Pressure testing and flushing are currently ongoing, and assuming everything goes as planned, water quality sampling will take place early next week, with the possibility of full water service restoration expected late next week.

ADDITIONAL INFORMATION

Beginning Friday, access to Old Town will be limited to residents only, allowing crews to continue the final phases of water restoration work. Crews are winterizing the water tank in Old Town to ensure continued access to drinking water as temperatures begin to cool. LVVWD will monitor weather conditions into the weekend and throughout the coming weeks. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD is committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

FLUSHING RECOMMENDATIONS

As water service is restored, all customers are advised to flush all respective water fixtures (bathtubs, showerheads, faucets, hose bibs, ice maker) to remove any poor-quality water or sediment from your property’s plumbing system.

• When possible, flush the fixture furthest from the water meter first, then systematically flush all fixtures while moving upstream toward the water meter.
• Remove any faucet aerators, strainers, showerheads to prevent clogging from any sediment while flushing.
• Cold water flush: Run cold water for 5 to 15 minutes, or until water temperature changes.
• Hot water flush: Flush hot water for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. Bathtubs provide a great flushing location as the flow is unrestricted from an aerator.
• Dishwashers: After flushing hot water pipes and water heater, run empty dishwasher for one cycle.
• Ice cubes: Run automatic ice machines through a 24-hour cycle and discard the ice.
• Refrigerator water-dispensing machine: Water dispensers from refrigerators should be flushed by at least one quart of water. If unsure of your dispenser's capacity, refer to manufacturer specifications.

FUTURE UPDATES

The next email update is scheduled for Oct 30. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

While the Las Vegas Valley Water District still has additional work to complete on Aspen Avenue, water service is now fully restored to properties on Yellow Pine Ave and Ski Chalet Place. Water service has also been restored to a small number of properties on Aspen Ave (4691-4771 Aspen Ave) and 4650 Kyle Canyon Rd.

Water quality sampling and testing conducted over the weekend indicates that water supplies meet safe drinking water standards, and normal water use for these customers may resume.

Pending any unforeseen delays from weather, construction challenges, or other issues, the LVVWD anticipates restoring water service to all of Aspen Ave and the entirety of Old Town in the coming weeks.

CURRENT WORK PROGRESS

Yellow Pine Avenue

Water service to all residential properties on Yellow Pine Ave is now restored. Boiling water is no longer required. Property owners are advised to flush their home plumbing system before resuming normal water use to eliminate any stagnate water from the system. Please follow the flushing recommendations below.

Water District personnel are turning on water meters to all properties on Yellow Pine that are currently occupied. Water District personnel are knocking on doors to confirm occupancy. Water meters for unoccupied properties will remain in the off position. Any repairs to a property’s plumbing system remain the responsibility of the property owner.

Aspen Avenue

Water service is now restored to properties on Aspen Avenue west of Ski Chalet Place, including addresses 4691 through 4771 Aspen Ave. These properties may resume normal water service, as water quality sampling and testing indicates water supplies meet safe drinking water standards. Please follow the flushing recommendations below to eliminate any stagnant water from your property’s plumbing system before use. Water meters for unoccupied properties will remain closed.

Properties between 4405 and 4681 Aspen Ave remain out of water service, as the Water District’s contractor works to connect these homes to the newly installed pipeline. Pressure testing will commence shortly, and assuming everything goes as planned, water quality sampling may begin within the next week or so with full water service restoration to follow.

ADDITIONAL INFORMATION

Crews are winterizing the water tank in Old Town to ensure continued access to drinking water as temperatures begin to cool. LVVWD will monitor weather conditions into the weekend and throughout the coming weeks. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD is committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

FLUSHING RECOMMENDATIONS

As water service is restored, all customers are advised to flush all respective water fixtures (bathtubs, showerheads, faucets, hose bibs, ice maker) to remove any poor-quality water or sediment from your property’s plumbing system.

• When possible, flush the fixture furthest from the water meter first, then systematically flush all fixtures while moving upstream toward the water meter.
• Remove any faucet aerators, strainers, showerheads to prevent clogging from any sediment while flushing.
• Cold water flush: Run cold water for 5 to 15 minutes, or until water temperature changes.
• Hot water flush: Flush hot water for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. Bathtubs provide a great flushing location as the flow is unrestricted from an aerator.
• Dishwashers: After flushing hot water pipes and water heater, run empty dishwasher for one cycle.
• Ice cubes: Run automatic ice machines through a 24-hour cycle and discard the ice.
• Refrigerator water-dispensing machine: Water dispensers from refrigerators should be flushed by at least one quart of water. If unsure of your dispenser's capacity, refer to manufacturer specifications.

FUTURE UPDATES

The next email update is scheduled for Oct 26. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

Crews continue to make significant progress in Old Town to repair damaged water infrastructure. Pending any unforeseen delays, the work remains on track for completion by the end of November.

CURRENT WORK PROGRESS

Yellow Pine Avenue

Crews have successfully completed all pressure testing and flushing activity on the pipelines in Ski Chalet Place and Yellow Pine. LVVWD staff will conduct water quality sampling and testing throughout the weekend, pending any unforeseen issues the expectation is for water restoration on Yellow Pine Avenue to occur next week.

Aspen Avenue

The LVVWD contractor has successfully completed the pipeline installations in Aspen Ave and will now continue work to connect the new lines to the existing system. Crews have begun connecting water meters to the new pipelines and will pressure test sections over the coming weeks.

ADDITIONAL INFORMATION

Crews are winterizing the water tank in Old Town to ensure continued access to drinking water as temperatures begin to cool. LVVWD will monitor weather conditions into the weekend and throughout the coming weeks. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD is committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE

The next e-mail update is scheduled for October 23. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

Crews continue to make significant progress in Old Town to repair damaged water infrastructure. Pending any unforeseen delays, the work remains on track for completion by the end of November.

The issues that occurred recently for shower facilities at The Retreat on Charleston Peak Hotel have been resolved. Those facilities are available to Kyle Canyon residents as needed.

CURRENT WORK PROGRESS

The critical section of the 8-inch diameter pipeline that connects Old Town to the water storage tanks in Echo has been restored after successful completion of water quality sampling and testing throughout the weekend. While there is more work needed before full service is restored to all of Old Town, challenging repairs to this critical pipeline are complete.

Yellow Pine Avenue

All water meters along Yellow Pine Ave continue being temporarily locked to help ensure that meter valves remain closed for the duration of upcoming work. Crews will begin flushing the pipelines in Ski Chalet Place and Yellow Pine Ave beginning tomorrow, continuing throughout this week and into next week.

Residents can expect to see various flushing activities occur over the next couple of weeks, as crews get closer to restoring water service to Yellow Pine Ave. Pending any unforeseen issues, the LVVWD is optimistic water service to Yellow Pine Ave could be restored in the next few weeks.

Aspen Avenue

The LVVWD contractor has completed the majority of pipeline installations in Aspen Ave, and work continues to connect the new lines to the existing system. Crews will next begin the process of connecting water meters to the new pipelines and pressure testing sections over the coming weeks.

ADDITIONAL INFORMATION

Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE

The next e-mail update is scheduled for October 19. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

Crews continue to make significant progress in Old Town to repair damaged water infrastructure. Pending any unforeseen delays, the work remains on track for completion by the end of November.

CURRENT WORK PROGRESS

After successful completion of major repairs to the 8-inch diameter pipeline that connects Old Town to the water storage tanks in Echo, LVVWD crews have initiated flushing activities critical to restoring watering service. Crews will perform water quality sampling and testing from this newly repaired section of pipeline over the weekend. Anticipating that all samples meet safe drinking water standards, the LVVWD will return this critical section of pipeline to service and move to Yellow Pine Ave.

Yellow Pine Avenue

Crews completed an assessment of the pipelines in Ski Chalet Place and Yellow Pine Ave. Water pipelines in these streets passed initial pressure tests, and no significant damage was identified. Crews will now work to flush the system systematically. All water meters along Yellow Pine Ave are being temporarily locked to help ensure that all meter valves remain closed for the duration of the work. Residents can expect to see various flushing activities occur over the next couple of weeks, as crews get closer to restoring water service to Yellow Pine Ave. Pending any unforeseen issues, the LVVWD anticipates water service to Yellow Pine Ave could be restored in the next several weeks.

Aspen Avenue

The LVVWD contractor continues to make excellent progress installing two new pipelines in Aspen Ave. Work in Alpine Ave continues to move west. Work is expected to occur in the intersection of Aspen Ave and Ski Chalet Place this weekend. More than 1,400 feet of pipeline has been installed.

• LVVWD contractor crews are working six days a week (Mon-Sat) to further expedite pipeline repairs and water service restoration.
• Dust control activities will remain an ongoing priority until all work is complete.

 ADDITIONAL INFORMATION

Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE

The next e-mail update is scheduled for October 16. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

Crews continue to make significant progress in Old Town to repair damaged water infrastructure. Pending any unforeseen delays, the work remains on track for completion by the end of November.

CURRENT WORK PROGRESS

• Crews have completed major repairs to the 8-inch diameter pipeline that connects Old Town to the water storage tanks in Echo. Access to this pipeline was challenging, as it is located within the forest area.
• Crews expect to acquire water quality samples from the repaired 8-inch water line this week in preparation to return it to service. This pipeline is a critical link to move water from the reservoir tanks into Old Town.
• Crews continue testing the pipeline in Yellow Pine, and that work will continue over the coming week.
• Crews continue to make excellent progress installing two new pipelines in Aspen Ave. Work in Alpine Ave is currently moving west toward Ski Chalet Place. The old pipelines are being removed as the new pipes are installed.
• LVVWD contractor crews are working six days a week (Mon-Sat) to further expedite pipeline repairs and water service restoration.
• Dust control activities will remain an ongoing priority until all work is complete.

ADDITIONAL INFORMATION

Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE

The next email update is scheduled for Oct. 12. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

Work continues in Old Town and around the Echo area to repair damaged water infrastructure. Pending any unforeseen delays, the work remains on track for completion by the end of November.

CURRENT WORK PROGRESS

• LVVWD contractor crews will immediately begin working six days a week (Mon-Sat) and will add an additional crew on weekends to expedite pipeline repairs and water service restoration.
• Crews begin the process of pressure testing the pipeline in Yellow Pine. This test will continue over the coming week.
• Crews continue to progress west in Aspen Ave toward Ski Chalet Place, removing old pipelines, while backfilling, encasing, and protecting the new pipelines.
• The LVVWD continues leak detection, pressure testing, and repairs on the pipeline between Echo and Old Town. Once completed, the pipeline will return to service and water quality sampling will begin.
• Dust control activities will remain an ongoing priority until all work is complete.

ADDITIONAL INFORMATION

Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE

The next email update is scheduled for Oct. 9. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

Work continues in Old Town and around the Echo area to repair damaged water infrastructure. Pending any unforeseen delays, the work remains on track for completion by end of November.

CURRENT WORK PROGRESS

• Crews continue to progress west in Aspen Ave toward Ski Chalet Place, removing old pipelines, while backfilling, encasing, and protecting the new pipelines.
• Crews will continue to assess and perform pressure testing activities on the pipeline in Yellow Pine in the coming week.
• Installation of 1,000 feet of pipeline in Echo Rd. has been completed. The pipeline was successfully pressure tested and all water quality health sampling results were normal. This pipeline is now in service and provides important system redundancy and reliability and completes the looped system in the Echo subdivision.
• The LVVWD continues work on the pipeline between Echo and Old Town. The pipeline has been successfully flushed to remove debris and water sampling from this pipeline will begin in the coming week. This pipeline remains as a key component to conveying water into Old Town and facilitating pressure tests along Yellow Pine.
• Dust control activities will remain as an ongoing priority until all work is complete.

ADDITIONAL INFORMATION

Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE

The next email update is scheduled for Oct. 5. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

Work continues in Old Town and around the Echo area to repair damaged water infrastructure. Pending any unforeseen delays, the work remains on track for completion by end of November.

CURRENT WORK PROGRESS

• The LVVWD’s contractor crew has completed installation of two 8-inch diameter pipelines through the wash area along Aspen Ave. This section of work required significant excavation, fill material and concrete work to protect the new pipelines from future storm water flows through the wash area.
• Work will progress west in Aspen Ave toward Ski Chalet Place over the coming weeks.
• The LVVWD’s contractor is now utilizing Aspen Ave as the primary haul route for work related to the two pipeline installations.
• The LVVWD is repairing a leak on the pipeline between Echo and Old Town. Flushing and water sampling from this pipeline will begin by the end of this week; however, additional repairs may be required. This pipeline is a key component to conveying water into Old Town and facilitating pressure tests along Yellow Pine.
• LVVWD personnel is also working at the far west end of Aspen Ave, along the Cockscomb Ridge View Road to reconnect a severed pipeline serving Cathedral Rock.
• Dust control activities will be monitored and adjusted to limit dust.

ADDITIONAL INFORMATION
Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE
The next email update is scheduled for Oct. 2. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

LVVWD personnel and contractor’s crews continue to work in Old Town to install new water system pipelines, valves, water meters and related infrastructure severely damaged from the August flood. Pending any unforeseen delays, the work is expected to be complete by the end of November.

CURRENT WORK PROGRESS

• Pipeline installations in Aspen Ave have cleared the wash crossing and will continue west toward Ski Chalet Place.
• Starting tomorrow, crews will begin concrete work at the wash crossing and backfilling the excavated areas of Aspen Ave. This work is expected to be completed by the end of the week.
• Crews will begin using Aspen Ave as the primary route to haul material this week. As a result, LVVWD personnel will begin pressure testing and leak detection on Yellow Pine Ave.
• The LVVWD will begin flushing and sampling the pipeline that conveys water from the Echo area into Old Town once work performed by other agencies is completed around the library.

ADDITIONAL INFORMATION
Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE
The next email update is scheduled for Sept. 28. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

LVVWD personnel and contractor’s crews continue to work in Old Town to install new water system pipelines, valves, water meters and related infrastructure severely damaged from the August flood. Pending any unforeseen delays, the work is expected to be complete by the end of November.

CURRENT WORK PROGRESS

• The contractor continues to make progress in Aspen Ave, installing more than 1,000 feet of new pipelines and making provisions for new meter connections.
• The contractor has completed pipeline installations from Ski Chalet Pl. to the west-end of Aspen, and from the far east-end of Aspen Ave to about the wash crossing.
• Crews continue to fill the east end of Aspen Ave to bring the unpaved roadway back up to grade to facilitate trenching and installation of the two replacement pipelines.
• LVVWD personnel is replacing 1,000 feet of pipeline in Echo Road before repaving work begins in this area. This pipeline is expected to be completed next week.
• Installation of new valves and pressure testing on the pipeline that conveys water from the Echo area into Old Town is nearing completion; pipeline flushing is expected to occur in the coming week.
• Crews will next begin inspection work on the underground pipeline in Yellow Pine Ave.

ADDITIONAL INFORMATION
Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE
The next email update is scheduled for Sept. 25. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

LVVWD personnel and contractor's crews continue to work in Old Town to install new water system pipelines, valves, water meters and related infrastructure severely damaged from the August flood. 

The LVVWD has established an aggressive timeline for completion of all work in Old Town by the end of November. We expect that with the intense work schedule currently in place, we will meet or exceed that completion date. As with any construction activity we will work to mitigate delays from weather, challenges, or other unidentified issues. The LVVWD understands the urgency of the work, and crews are racing to complete the installations before the winter freeze.

CURRENT WORK PROGRESS

• The contractor continues to make progress on Aspen Ave, installing nearly 900 feet of new pipelines.
• Crews continue to fill the east end of Aspen Ave to bring the unpaved roadway back up to grade to facilitate trenching and installation of the two replacement pipelines in this area.
• Installation of new valves on the pipeline that conveys water from the Echo area into Old Town is nearing completion to facilitate pressure testing the pipeline.
• LVVWD personnel is preparing to inspect the interior of pipelines this week utilizing remote-operated camera equipment.
• Work continues toward pressure testing the pipeline in Yellow Pine Ave.

POTABLE WATER ACCESS
The water tank in Old Town provided by Water Pros will remain and continue to provide access to drinking water for residents.

OLD TOWN – PROPERTY OWNER WATER LINE CONNECTIONS
Some water meters serving properties in Old Town were damaged, dislodged or washed out from flood water. As a result, these properties may have also suffered damage to the on-site water line connecting these meters to homes. If the on-site water line was damaged, it will need to be repaired or replaced by the property owner before water service to the property can be fully restored. As frustrating as that is, property owners in other Kyle Canyon subdivisions have had to make these repairs as well.

The LVVWD recognizes that not every property in Old Town has damaged on-site water lines. In fact, most on-site water lines likely remain in good working order. While the LVVWD is unable to assess each property’s on-site water line, increased access has allowed LVVWD personnel to identify some properties where water meters were significantly damaged or dislodged. The LVVWD is notifying those property owners so that they can take additional action to evaluate any needed repairs to their property’s plumbing.

As a resource, a list of local plumbers and contractors capable of performing on-site water line repairs is available on the Southern Nevada Water Authority’s website as part of SNWA’s Water Smart Plumber program.

Image courtesy of cdph.ca.gov

ADDITIONAL INFORMATION
Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE
The next email update is scheduled for Sept 21. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

LVVWD personnel and contractor's crews continue to work in Old Town to install new water system pipelines, valves, water meters and related infrastructure severely damaged from the August flood.

The LVVWD has established an aggressive timeline for completion of all work in Old Town by the end of November. We expect that with the intense work schedule currently in place, we will meet or exceed that completion date. As with any construction activity we will work to mitigate unforeseen delays from weather, challenges, or other unidentified issues. The LVVWD understands the urgency of the work, and crews are racing to complete the installations before the winter freeze.

CURRENT WORK PROGRESS

• More than 300 feet of new pipeline is installed between the west end of Aspen to Ski Chalet Place.
• More than 400 feet of damaged pipeline has been removed at the east end of Aspen Ave.
• Crews are currently filling the east end of Aspen Ave to bring the unpaved roadway back up to grade to facilitate trenching and installation of the two replacement pipelines in this area.
• Installation of new valves on the pipeline that conveys water from the Echo area into Old Town is underway. Pressure testing and flushing this critical pipeline will occur in the coming days.
• Pressure testing the pipeline on Yellow Pine will occur in the coming days.

POTABLE WATER ACCESS
The water tank in Old Town provided by Water Pros will remain and continue to provide access to drinking water for residents. In coordination with Clark County Emergency Management, the Water Pros tank in the Rainbow subdivision will be removed today, and the Water Pros tanks in the Echo and Cathedral subdivisions will be removed on Friday, September 15. Again, the water tank in Old Town will remain.

OLD TOWN – PROPERTY OWNER WATER LINE CONNECTIONS
Some water meters serving properties in Old Town were damaged, dislodged or washed out from flood water. As a result, these properties may have also suffered damage to the on-site water line connecting these meters to homes. If the on-site water line was damaged, it will need to be repaired or replaced by the property owner before water service to the property can be fully restored. As frustrating as that is, property owners in other Kyle Canyon subdivisions have had to make these repairs as well.

The LVVWD recognizes that not every property in Old Town has damaged on-site water lines. In fact, most on-site water lines likely remain in good working order. While the LVVWD is unable to assess each property’s on-site water line, we will contact property owners where water meters were significantly damaged or dislodged so that additional action can be taken by the property owners to evaluate any needed repairs.

As a resource, a list of local plumbers and contractors capable of performing on-site water line repairs is available on the Southern Nevada Water Authority’s website as part of SNWA’s Water Smart Plumber program.

Image courtesy of cdph.ca.gov

ADDITIONAL INFORMATION
Unfortunately, there is not sufficient space within the Old Town subdivision to accommodate individual tanks, pumps and water lines for temporary water service to each home. Space to accommodate the contractor’s heavy equipment and construction activity is already limited and further constraints will delay efforts to complete this critical work on an extremely compressed timeline.

Drinking water remains available to all Old Town residents via the potable tank located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD remains committed to completing all the necessary water system repairs and replacements to restore water service to Old Town as swiftly as possible.

NEXT SCHEDULED UPDATE
The next e-mail update is scheduled for Sept 18. Email, website and outbound phone calls (as needed) will continue to be used to communicate updates to Kyle Canyon customers.

If you need clarification or have questions, please call 702-822-8543.

While the Las Vegas Valley Water District has successfully restored water service to all residents in Echo, Cathedral Rock and Rainbow, work continues in Old Town to install new water system pipelines, valves, water meters and related infrastructure severely damaged from the August flood.

Pending any unforeseen delays from weather, construction challenges, or other unidentified issues, it is the LVVWD’s goal to complete all work in Old Town by the end of November. This is an aggressive timeline for the work, and crews are racing to complete the installations before the winter freeze.

OLD TOWN – PROPERTY OWNER WATER LINE CONNECTIONS
To ensure that all properties in Old Town can be reconnected to the water system when ready, it is necessary for ALL Old Town residents to ensure their property’s on-site water line is functioning and available for connection to the water meter.

The LVVWD is handling repairs to the community’s water system, and property owners in Old Town are responsible for any repairs to their privately owned on-site water line, ensuing the home’s plumbing system is available and functional to convey water from the meter to the home.

Homes that do not have on-site water lines ready for connection will not be reconnected to the water system by the LVVWD’s contractor, and property owners will need to coordinate with a plumber or contractor to connect their home to the new meter after it is installed. Homeowners should expect water meters to be positioned in the same location as before the flood event.

A list of local plumbers and contractors capable of performing this type of work at property owners’ cost is available on the Southern Nevada Water Authority’s website as part of SNWA’s Water Smart Plumber program.

ADDITIONAL INFORMATION
In response to inquiries from a few Old Town residents, there is not sufficient space within the Old Town subdivision to accommodate individual tanks, pumps and water lines for temporary water service to each home. Space to accommodate the contractor’s heavy equipment and construction activity is already limited and further constraints will delay efforts to complete this critical work on an extremely compressed timeline.

Drinking water remains available to all Old Town residents via potable tanks located in the neighborhood. Laundry and sanitary facilities remain available at The Retreat on Charleston Peak Hotel.

The LVVWD recognizes that this natural disaster has been extremely challenging for all Kyle Canyon customers, and we are committed to completing the work and restoring water service to the area as swiftly as possible.

NEXT SCHEDULED UPDATE
The next e-mail update is scheduled Sept 14. Email, website and outbound phone calls (as needed) will continue to be the used to communicate updates to Kyle Canyon customers.

PIPELINE REPLACEMENT UNDERWAY ON 300 BLOCK OF ECHO ROAD
LVVWD crews completed permanent replacement pipeline in the 300 Block of Echo Road and confirmed all water samples meet drinking water standards. Service is restored to all customers along the 300 Block of Echo Road, and customers are advised to flush household plumbing following the recommendations below:

Flushing Household Pumping Recommendations
As water service is restored, all customers are advised to flush all respective water fixtures (bathtubs, showerheads, faucets, hose bibs, ice maker) to remove any poor-quality water or sediment from your property's plumbing system.

• When possible, flush the fixture furthest from the water meter first, then systematically flush all fixtures while moving upstream toward the water meter.
• Remove any faucet aerators, strainers, showerheads to prevent clogging from any sediment while flushing.
• Cold water flush: Run cold water for 5 to 15 minutes, or until water temperature changes.
• Hot water flush: Flush hot water for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. Bathtubs provide a great flushing location as the flow is unrestricted from an aerator.
• Dishwashers: After flushing hot water pipes and water heater, run empty dishwasher for one cycle.
• Ice cubes: Run automatic ice machines through a 24-hour cycle and discard the ice.
• Refrigerator water-dispensing machine: Water dispensers from refrigerators should be flushed by at least one quart of water. If unsure of your dispenser's capacity, refer to manufacturer specifications.

Map

OLD TOWN
The LVVWD contractor, Las Vegas Paving, is currently working on the west end of Aspen Ave. Trenching and new pipeline installation is complete between the west end of Aspen to Ski Chalet Place. Crews will next move to the east end of Aspen Ave near the school and begin working westward to trench, remove damaged pipe, and install new pipelines. Crews are also testing more than 2,000 feet of pipeline that connects Old Town to the rest of the water system well. Engineers are finalizing plans for Yellow Pine Ave while the roadway is currently be used by other responders for ingress and egress.

While there is no established timeline to restore service to Old Town, Las Vegas Paving is expected to work 12 hours per days, five days a week to complete the repairs.

BOIL WATER ORDER STATUS
Full water service has been restored to all customers in the Echo, Cathedral Rock and Rainbow subdivisions. The Boil Water Order only remains in place for customers in Old Town, and crews are working to restore water service to Old Town as quickly as possible.

FUTURE UPDATES
The next e-mail update is scheduled for Sept 14. Email, website and outbound phone calls (as needed) will continue to be the used to communicate updates to Kyle Canyon customers.

PIPELINE REPLACEMENT UNDERWAY ON 300 BLOCK OF ECHO ROAD
LVVWD crews are making good progress on installing the permanent replacement pipeline in the 300 Block of Echo Road. District crews will continue to work through the coming days to restore service. Water sampling of the new pipeline is expected this weekend, pending any unforeseen issues. Full water service will be restored to the 300 block of Echo Road after sampling is complete.

OLD TOWN
The LVVWD contractor is currently working on the west end of Aspen Ave, and more than 300 feet of trenching has been completed to remove damaged piping and to install the two replacement pipelines. Work will continue eastward on Aspen Ave. LVVWD engineers are finalizing plans for Yellow Pine Ave, as other responders are currently using the roadway for ingress and egress to repair damaged areas around the school. Las Vegas Paving is expected to work 12 hours per day, five days a week to complete the repairs.

Future Updates
The next update is scheduled for the week of Sept 11. Email, website, and outbound phone calls will continue to be used to communicate updates to Kyle Canyon customers.

PIPELINE REPLACEMENT UNDERWAY ON 300 BLOCK OF ECHO ROAD
LVVWD crews have initiated installation of a permanent replacement pipeline in the 300 Block of Echo Road. District crews will continue to work through the remainder of the week, beginning near the intersection of Echo Rd. and Bruce Rd., advancing west until the installation of approximately 500 feet of pipeline is complete.

After excavation of each section, LVVWD staff will assess the condition of the soils helping to determine how quickly and safely the pipeline will be able to be installed. Our goal is to have the pipeline ready for water quality testing early next week. The Boil Water Order remains in effect for the 300 Block of Echo Road.

OLD TOWN
Investigative and engineering work continues to get Old Town prepared for new water infrastructure. A contractor has mobilized in the area and works to continue removing debris to accurately assess the damage to the pipelines in Aspen Ave. and Yellow Pine Ave.

LVVWD will conduct pressure testing of the system throughout the day today to confirm where repairs or replacement of water infrastructure are necessary.

ECHO, CATHEDRAL ROCK AND RAINBOW
All residents returning to properties should follow recommended flushing instructions before first use.

Map

Flushing Household Pumping Recommendations
As water service is restored, all customers are advised to flush all respective water fixtures (bathtubs, showerheads, faucets, hose bibs, ice maker) to remove any poor-quality water or sediment from your property’s plumbing system.

• When possible, flush the fixture furthest from the water meter first, then systematically flush all fixtures while moving upstream toward the water meter.
• Remove any faucet aerators, strainers, showerheads to prevent clogging from any sediment while flushing.
• Cold water flush: Run cold water for 5 to 15 minutes, or until water temperature changes.
• Hot water flush: Flush hot water for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. Bathtubs provide a great flushing location as the flow is unrestricted from an aerator.
• Dishwashers: After flushing hot water pipes and water heater, run empty dishwasher for one cycle.
• Ice cubes: Run automatic ice machines through a 24-hour cycle and discard the ice.
• Refrigerator water-dispensing machine: Water dispensers from refrigerators should be flushed by at least one quart of water. If unsure of your dispenser's capacity, refer to manufacturer specifications.

Future updates
The next update is scheduled for Thursday, Sept. 7. Email, website and outbound phone calls will continue to be the primary media used to communicate updates to Kyle Canyon customers.

The Boil Water Order for Echo and Cathedral Rock is officially lifted.

Property owners in these subdivisions may resume normal water use after flushing home plumbing systems (see recommendations below).

Samples collected from municipal groundwater wells and throughout the water system in Echo and Cathedral Rock indicate that tap water within these two subdivisions meets or surpasses state and federal safe drinking water standards. Again, the Boil Water Order for these two subdivisions has been lifted.

BOIL WATER ORDER REMAINS: OLD TOWN AND 300 BLOCK OF ECHO ROAD
Residents within Old Town and the 300 Block of Echo Road remain under the Boil Water Order until water service is restored to these areas, and water quality is confirmed. LVVWD crews expect to install a permanent replacement pipeline in the 300 Block of Echo Road next week, and engineering work continues to get Old Town prepared for new water infrastructure.

Service Line Flushing: Echo and Cathedral Rock
The LVVWD completed service line flushing yesterday and activated water meters. Meters that registered no continual flow were left in the "open/on" position. Meters that registered continual flow were left in the "closed/off" position, as continual flow is an indicator of a property leak.

Flushing Household Pumping Recommendations
As water service is restored, all customers are advised to flush all respective water fixtures (bathtubs, showerheads, faucets, hose bibs, ice maker) to remove any poor-quality water or sediment from your property's plumbing system.

• When possible, flush the fixture furthest from the water meter first, then systematically flush all fixtures while moving upstream toward the water meter.
• Remove any faucet aerators, strainers, showerheads to prevent clogging from any sediment while flushing.
• Cold water flush: Run cold water for 5 to 15 minutes, or until water temperature changes.
• Hot water flush: Flush hot water for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. Bathtubs provide a great flushing location as the flow is unrestricted from an aerator.
• Dishwashers: After flushing hot water pipes and water heater, run empty dishwasher for one cycle.
• Ice cubes: Run automatic ice machines through a 24-hour cycle and discard the ice.
• Refrigerator water-dispensing machine: Water dispensers from refrigerators should be flushed by at least one quart of water. If unsure of your dispenser's capacity, refer to manufacturer specifications.

The next email update is scheduled for Tuesday, September 5. Email, website and outbound phone calls will continue to be the primary media used to communicate updates to Kyle Canyon customers.

Analysis of yesterday's water quality sampling indicates drinking water supplies in Echo and Cathedral Rock are free of contamination. While that's great news, drinking water regulations require two rounds of water sampling to confirm the quality of the water before the Boil Water Order can be lifted. As a result, water quality technicians acquired the second round of samples today, which are currently be analyzed by the Southern Nevada Water Authority's water quality laboratory.

Assuming the second round of samples meet drinking water standards, the LVVWD will submit that information to the Nevada Division of Environmental Protection to lift the Boil Water Order, which remains in effect.

If the second-round sampling indicates that additional treatment and system flushing are needed, crews will initiate that work and restart the sampling process. The LVVWD will issue notice to all residence once the Boil Water Order for Echo and Cathedral Rock — which remains in effect — is lifted.

Service Line Flushing: Echo and Cathedral Rock

The LVVWD began flushing service lines that connect water meters to the water main in the street. Crews are monitoring the water flow through each meter. Any meters showing continual flow will be left in the "closed/off" position, as continual flow is an indicator of a property leak. Meters that show no continual flow will be left in the "open/on" position. After flushing household plumbing, customers may begin using water and boiling any tap water for drinking until the Boil Water Order is lifted.

The LVVWD will issue notice to all residence once the Boil Water Order for Echo and Cathedral Rock are lifted.

Old Town

Customers in Old Town remain under a Boil Water Order until further notice. Water system repairs will occur over the coming weeks with a top priority goal of restoring water service to Old Town. Once complete, water quality sampling within Old Town will be conducted before the Boil Water Order is lifted. Future updates regarding repair timelines will be provided as they become apparent.

Today's activities in Kyle Canyon consisted of completing the water system flushing in Echo and Cathedral Rock subdivisions, and continuing leak detection activities. Water quality technicians acquired water samples from Echo and Cathedral Rock, which are currently being analyzed by the Southern Nevada Water Authority's water quality laboratory team.

Water Quality Testing: Echo and Cathedral Rock
Water quality sampling and testing is a critical step in restoring full water service and lifting the boil water order of Echo and Cathedral Rock, which remains in place until further notice. As required by drinking water standards, two rounds of water sampling must be collected and analyzed.

Pending the analysis of samples collected today, the Las Vegas Valley Water District (LVVWD) anticipates collecting second-round samples on Friday, September 1. Sampling and analysis requires about 24 hours to complete. If water samples show that additional treatment and water system flushing are necessary, the LVVWD will initiate that process and resample until the water meets all state and federal drinking water standards.

Service Line Flushing: Echo and Cathedral Rock
LVVWD will begin flushing service lines that connect water meters to the water main in the street. Crews will monitor the water flow through each meter. Any meters showing continual flow will be left in the off position, as continual flow is an indicator of a property leak. Meters that show no continual flow will be left in the open position. After flushing household plumbing, customers may begin using water and boiling any tap water for drinking until the boil water order is lifted. Flushing recommendations are listed below under the Aug. 27 update.

Old Town
Customers in Old Town will remain under a boil water order until further notice. The LVVWD has retained Las Vegas Paving to begin the water system repair work necessary to restore service to Old Town. Considerable repairs are needed, and heavy equipment will be required to complete the work.

While there is no timeline yet to restore service to Old Town, utilizing contractor services will help effectuate repairs as swiftly as possible. Customers in Old Town can expect repair work to occur over the coming weeks. Once the repairs are complete, water quality sampling within Old Town will be conducted.

Fire Hydrants
Fire hydrants in Rainbow, Echo and Cathedral Rock are operational and on stand-by for fire protection.

Weather: Thunderstorms
Based on information from the National Weather Service, there is a 70 to 80 percent chance of thunderstorms on Friday and Saturday, which could influence the LVVWD activities outlined above.

The Las Vegas Valley Water District knows this has been a difficult time, and we appreciate your patience as we work to safely restore water service. We will continue to provide you with updates on our restoration efforts as they continue. Those updates have been provided via phone, text, and on lvvwd.com. If you did not receive the prior updates, please verify your most current contact information via My Account.

The Las Vegas Valley Water District lifted the Boil Water Order for Rainbow subdivision on Saturday, August 26. We continue to monitor water quality and are collecting samples and conducting analysis of those samples today. If you have not already, residents in Rainbow are encouraged to flush home plumbing systems to eliminate any poor-quality water. See flushing recommendations below.

Five properties in Rainbow remain under a Boil Water Order while crews work to restore service to these properties: 408, 409, 419 Tannenbaum Cir and 4205 and 4240 Mont Blanc Way.

Crews restored well pumping operations and continue to monitor leak detection equipment deployed in the area. After completing a number of system repairs, the Echo Well Tanks and water system pipelines that serve Echo and Cathedral Rock are being treated with concentrated chlorinated water to prevent any bacterial presence and prepare the system to safely deliver drinking water.

We expect to begin dechlorinating and flushing water from the system during the overnight hours to avoid any interference with additional recovery work taking place in the area. We plan to begin filling the system with fresh drinking water over the next 24 hours, which will allow us to begin water quality testing. This sampling, testing and analysis is required over several days in order to ensure safe drinking water standards. Crews will also flush the service lines that connect water meters to the water main, as service is restored to each customer.

Pending the results of those water quality samples, customers in Echo and Cathedral Rock will begin having water service restored over the coming weekend.

The Boil Water Order remains in effect for Echo and Cathedral Rock until water quality samples meet safe drinking water standards. As service is restored, customers should flush home plumbing systems by following the recommendations below before resuming normal water use.

As emergency response crews continue to clear the roadways and ensure safe work areas, the LVVWD is securing contracting services to support the response effort in Old Town. The damage to the water system in Old Town was severe and requires extensive repairs. We expect repairs to begin in the days ahead. Concurrently, efforts are underway to ensure the well serving this area is ready for operation.

Please note the weather forecast over the next several days includes rain and precipitation in the area with Friday and Saturday having the most significant chance for storm events. The already moist soil and impacted areas will be more prone to flooding. We continue to prioritize the safety of the community and LVVWD crews.

Please check the Clark County website updates to find road closure information.

• As water service is restored and Boil Water Orders lifted, property owners are advised to flush all respective water fixtures (bathtubs, showerheads, faucets, hose bibs, ice maker) to remove any poor-quality water or sediment from your property's plumbing system.
• When possible, flush the fixture furthest from the water meter first, then systematically flush all fixtures while moving upstream toward the water meter.
• Remove any faucet aerators, strainers, showerheads to prevent clogging from any sediment while flushing.
• Cold Water Flush: Run cold water for 5 to 15 minutes, or until water temperature changes.
• Hot Water Flush: Flush hot water for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. Bathtubs provide a great flushing location as the flow is unrestricted from an aerator.
• Dishwashers: After flushing hot water pipes and water heater, run empty dishwasher for one cycle.
• Ice Cubes: Run automatic ice machines through a 24-hour cycle and discard the ice.
• Refrigerator water-dispensing machine: Water dispensers from refrigerators should be flushed by at least one quart of water. If unsure of your dispenser's capacity, refer to manufacturer specifications.

Water District crews continue to coordinate with Clark County and emergency responders to restore water system operations for the Kyle Canyon Water District after the water system suffered significant damage from a Tropical Storm Hilary. 

Rainbow Subdivision

The Las Vegas Valley Water District lifted the Boil Water Order for Rainbow subdivision on Saturday, August 26. Residents in Rainbow are encouraged to flush home plumbing systems to eliminate any poor-quality water. See flushing recommendations below.

Five properties in Rainbow remain under a Boil Water Order while crews work to restore service to these properties: 408, 409, 419 Tannenbaum Cir and 4205 and 4240 Mont Blanc Way.

Echo Subdivision

Crews have restored well pumping operations and completed a number of system repairs. As of Sunday, August 27, concentrated chlorinated water within the system is treating for any bacterial presence and preparing the system to safely deliver drinking water.

Water system flushing and leak detection activities will begin the week of August 28. Water meters in Echo remain off to facilitate the system testing and flushing. Flushing will continue while water quality samples are tested and analyzed to ensure safe drinking standards. 

Old Town and Cathedral Rock Subdivisions

As emergency response crews continue to clear the roadways and ensure safe work areas, the LVVWD is securing contracting services to support the response effort in Old Town. After crews can gain full access and determine the extent of water system damage, repairs will move forward. Concurrently, efforts are underway to ensure the well serving this area is ready for operations.

Drinking water is available at the following locations:

• Retreat at Charleston Peak Hotel: Bottled water is available for pick up.
• Kyle Canyon Fire Station: Bottled water is available for pick up.
• Entrance to Subdivision: A 5,000-gallon tanker is distributing drinking water at Rainbow, and additional self-service tanks are near each subdivision. Residents can fill clean containers for drinking water purposes; no boiling required.

Map

On-Site Flushing Recommendations

As water service is restored and Boil Water Orders lifted, property owners are advised to flush all respective water fixtures (bathtubs, showerheads, faucets, hose bibs, ice maker) to remove any poor-quality water or sediment from your property’s plumbing system.

• When possible, flush the fixture furthest from the water meter first, then systematically flush all fixtures while moving upstream toward the water meter.

• Remove any faucet aerators, strainers, showerheads to prevent clogging from any sediment while flushing.

• Cold Water Flush: Run cold water for 5 to 15 minutes, or until water temperature changes.

• Hot Water Flush: Flush hot water for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. Bathtubs provide a great flushing location as the flow is unrestricted from an aerator.

• Dishwashers: After flushing hot water pipes and water heater, run empty dishwasher for one cycle.

• Ice Cubes: Run automatic ice machines through a 24-hour cycle and discard the ice.

• Refrigerator water-dispensing machine: Water dispensers from refrigerators should be flushed by at least one quart of water. If unsure of your dispenser's capacity, refer to manufacturer specifications.

(Kyle Canyon, Nev., Aug. 26) – In conjunction with the Nevada Division of Environmental Protection and the Southern Nevada Health District, the Las Vegas Valley Water District (LVVWD) and Kyle Canyon Water District (KCWD) have lifted the Boil Water Order for the Rainbow subdivision located in the Kyle Canyon community of Mt. Charleston.

While residents in Kyle Canyon’s Rainbow subdivision no longer need to boil water before drinking, the precautionary Boil Water Order issued August 21 remains in effect until further notice for Kyle Canyon’s Echo, Old Town and Cathedral Rock subdivisions, as well as five residential properties located in Rainbow. The LVVWD is working to restore water service to all these areas.

Water quality sampling and testing has confirmed that the municipal water supplies within the Rainbow subdivision meet safe drinking water standards. The Rainbow subdivision consists of approximately 200 residential properties and is served by a groundwater well.

The precautionary Boil Water Order was implemented after the Kyle Canyon water delivery system was significantly damage by Tropical Storm Hilary.

Property owners in the Rainbow subdivision are advised to flush all respective water fixtures (bathtubs, showerheads, faucets, hose bibs, ice maker) to remove any poor-quality water or sediment from your property’s plumbing system.

• When possible, flush the fixture furthest from the water meter first, then systematically flush all fixtures while moving upstream toward the water meter.
• Remove any faucet aerators, strainers, showerheads to prevent clogging from any sediment while flushing.
• Cold Water Flush: Run cold water for 5 to 15 minutes, or until water temperature changes.
• Hot Water Flush: Flush hot water for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. Bathtubs provide a great flushing location as the flow is unrestricted from an aerator.
• Dishwashers: After flushing hot water pipes and water heater, run empty dishwasher for one cycle.
• Ice Cubes: Run automatic ice machines through a 24-hour cycle and discard the ice.
• Refrigerator water-dispensing machine: Water dispensers from refrigerators should be flushed by at least one quart of water. If unsure of your dispenser's capacity, refer to manufacturer specifications.

The Kyle Canyon Water District is operated by the Las Vegas Valley Water District to provide municipal water service to customers in the Kyle Canyon community of Mt. Charleston.

Las Vegas Valley Water District crews continue to make repairs necessary to restore water service to Kyle Canyon customers after the community’s water system was significantly damaged by flood and storm water resulting from Tropical Storm Hilary.

Boil Water Order and Drinking Water

A boil water order remains in effect for all Kyle Canyon customers. Any water being accessed from the distribution system or other locations must be boiled to reduce the potential of water-borne illness. More than 1,000 gallons of bottled water has been delivered for residents. Drinking water is available at the following locations:

• Retreat at Charleston Peak Hotel: Bottled water is available for pick up.
• Kyle Canyon Fire Station: Bottled water is available for pick up.
• Entrance to Rainbow Subdivision: A 5,000-gallon tanker is distributing drinking water. Residents can fill clean containers for drinking water purposes; no boiling required.

Water System Repairs

Crews continue to assess damage and are making water system repairs in various subdivisions.

Repairs are under way in the Echo Subdivision. To facilitate repairs, all water meters in Echo are closed and locked.

Crews are assessing all damage in Old Town and Cathedral Rock. Access to the water system in these areas has been limited due to storm damage, and we expect to begin repairs as quickly as possible.

Water service to the majority of the Rainbow Subdivision remains available; however, all tap water should be boiled before being consumed. The upper portion of the Rainbow Subdivision remains out of water service.

While there is no defined timeline for full restoration of water service, crews are working diligently to complete the significant repairs as swiftly as possible.

We thank all Kyle Canyon residents for their ongoing support as crews work to repair the water system and restore service to all customers.

Additional Information

Why do we need to boil water?

Flooding and loss water system pressure can create a situation for bacterial contamination. Consuming water that is contaminated could result in issues such as diarrhea, cramps, nausea, headaches, or other symptoms. If you experience any of these symptoms and they persist, you may want to seek medical advice. People at increased risk such as the elderly, infants or those with immune-compromised system should seek advice from their health care providers about drinking this water.

What if someone drinks water that was not boiled?

The Boil Water Order intended to protect human health; we don't have any confirmed contamination, so we are being cautious. If anyone feels ill after drinking tap water, we recommend that they seek medical assistance.

How do we Boil Water?

A rolling boil of three minutes is sufficient. All the water to cool before consuming. Boiling water kills bacteria and other organisms; however, as an alternative, bottled water may be used.

When was the Boil Order Issued?

The Boil Water Order was issued at 6 a.m. on Aug 21, 2023.

When can we drink the water?

The timeframe is unknown; we will assess the damage once we can access the areas. This boil water notice will remain in effect until the issue has been corrected and a water quality sampling/testing shows that the water is safe to drink. Please boil any tap water before drinking, cooking, consuming or use bottled water.

Can we bathe in the water?

Avoid drinking or consuming tap water that is not boiled first. It is not necessary to boil water for showering at this time; however, the Kyle Canyon Water District asks all residents to avoid non-essential water use to reduce demands on the water system. While there is no confirmed contamination of the water, the Kyle Canyon Water District is operating in an abundance of caution.

Mt. Charleston, Nev. (Aug., 21, 2023) – A Boil Water Order has been issued for customers of Kyle Canyon Water System as a result of an emergency water system outage caused by storm and flood water.

Severe, overnight flooding on Mt. Charleston – and specifically within Kyle Canyon – caused a severe leak in the Kyle Canyon Water System, resulting in major reservoir tanks losing water pressure.

To help protect public health, the Las Vegas Valley Water District (operator of the Kyle Canyon Water District) is advising all Kyle Canyon customers to boil tap water before using it for drinking, food preparation, brushing teeth, washing dishes and making ice until further notice.

While this is a precautionary measure, a Boil Water Order is necessary as Water District crews work to access the area to assess damage and perform repairs.

All Kyle Canyon customers are also asked to shut off irrigation systems until further notice. This will reduce demand on the water system.

Heavy rains, flooding and roadway damage is limiting access to the area; however, Water District crews will remain on the mountain until repairs are complete. There is no timeline for when the Boil Water Order will be lifted or when repairs will be complete.

A rolling boil of three minutes is sufficient. It is not necessary to boil water for showering or other external uses. This precautionary boil water notice will remain in effect until the issue has been corrected and a bacteriological survey shows that the water is safe to drink. Boiling water kills bacteria and other organisms; however, as an alternative, bottled water may be used. The Water District will inform customers when the boil water order is lifted.

View the full notice.