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Leaking water pipe

Customer Assistance Programs

The LVVWD offers a range of leak adjustment and reimbursement programs to help customers manage water leaks quickly and save money. Review the programs and qualifications to see how we can help and then call Customer Care to find out if you qualify for assistance programs.

How can we help?

Do any of these scenarios sound like what you're dealing with? Follow the links for assistance.

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Log in to My Account to see daily, quarterly, and previous year comparisons of your water usage.

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Water Line Protection Program

Water service line diagram.

Water service line leaks can cost homeowners thousands of dollars to repair and are typically not covered by homeowners' insurance. As your home ages, the risk of a water service line leak increases.

Beginning in January 2025, Water District account holders will have the option to purchase a reduced-cost warranty from American Water Resources (AWR) to help minimize or eliminate the cost of leak repairs to their property's water service line (the pipe that runs from the water meter to the house). The Water District partnered with AWR to provide an exclusive rate of $3.99 per month for all single-family residential account holders who own their home, and the LVVWD will reimburse the first year of protection for the first 50,000 account holders who enroll with AWR.

AWR Logo

Enrollment in the American Water Resources Water Line Protection Program is available as an optional benefit for single-family homeowners. AWR will process claims, coordinate repairs, and collect program fees. To enroll in the Water Line Protection Program and learn how you can be reimbursed for the first year of protection, visit American Water Resources.

LVVWD negotiated a below-market rate for our residential water account holders and is not accepting any financial compensation from AWR.

LVVWD's First Year Reimbursement Promotion: AWR is not responsible for the Promotion or reimbursement payments. The Promotion is subject to change or termination at LVVWD's sole discretion. Only eligible LVVWD account holders who own the enrolled property can receive the Promotion. Customers who receive the Promotion will be notified by LVVWD; customers who are not eligible for the Promotion will not be notified. Reimbursement will be issued in the form of a check from LVVWD to the address on the customer's LVVWD account. For monthly-paying customers that receive the Promotion, the reimbursement will be issued within 90 days after twelve months of active enrollment. Customers who pay annually at the start of their term will be reimbursed within six months of enrollment.

Visit American Water Resources

Leak Adjustment Program

LVVWD single-family residential customers who incur an exceptionally high bill due to a leak may qualify for the LVVWD Leak Adjustment Program after fixing the leak. Additionally, customers who receive excessive use charges as a result of a leak may be eligible to have the portion of those charges resulting from that leak reversed if they make repairs in a timely manner.

Customer is eligible if all the following conditions exist:

  • There is a minimum of one month of consumption recorded at the property prior to the month in which the leak/malfunction occurred. This baseline month will be the same month in the previous year, if it exists, or the month prior to the leak/malfunction.
  • The Average Daily Usage (ADU) has increased by at least 50 percent from the baseline month.
  • The leak/malfunction is repaired within 60 days from initial notification.
  • The customer has not previously participated in the program in the last 12 months at the address where the leak/malfunction occurred.
  • The customer applied for the program within three months of the leak/malfunction repair.
  • A Leak Adjustment Program Form is signed by an authorized individual.

Customer is not eligible if any of the following conditions exist:

  • There is not a minimum of one month of consumption recorded at the property prior to the time the leak/malfunction occurred.
  • The leak/malfunction is not repaired within 60 days of initial notification.
  • The customer participated in the program at the same address in the last 12 months.
  • The ADU has not increased by at least 50 percent from the baseline month.
  • The customer did not apply for the program within three months of the leak/malfunction repair.
  • A Leak Adjustment Program Form was not signed by an authorized individual.
  • Repairs were not made.
  • A completed Leak Adjustment Program application is not returned within 90 days of the initial request.

Once the required information has been submitted, the account will be reviewed to determine if the customer is eligible for financial relief and, if so, to calculate the adjustment amount based upon the leak volume.

To capture all the leak/malfunction consumption and accurately calculate an adjustment, it may be necessary to wait for the next bill to print. An adjustment may take up to 3 bill cycles to reflect on the account.

Adjustments may include a reduction of 50 percent of the volumetric charges for the water use attributable to the leak, and/or an excessive use charge adjustment, but only for the portion of water use attributable to the leak.

If you think you qualify for this program or want more information, call Customer Care at 702-870-4194.

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Leak Repair Reimbursement Program

Water leaks, especially those in the service line, can be costly for customers to repair and result in major water loss. It’s imperative leaks are fixed promptly to save water and money. 

If you have a leak on your property that you've been hesitant to fix due to the possibility of high repair bill, let us help! 

The LVVWD Leak Repair Reimbursement Program will reimburse qualified homeowners up to 50 percent of the cost to repair a leak (up to $1,000 per event) if the leak is repaired and a paid invoice is provided.

Contact Risk Management for the Leak Repair Reimbursement Program only at 702-507-8743. All other questions and programs, contact Customer Care.

Eligibility requirements:

  • Only single-family residential Property Owners may apply.
  • One-time reimbursement every 365 days from the date of the leak repair as listed on the paid invoice.
  • Repairs must be made and water usage must reflect normal usage data for 14 calendar days.
  • Leak repairs must be completed after Jan. 1, 2024. Starting July 1, 2025, completed repairs must be within a rolling 365 calendar days of the submission to be approved.
  • Only paid invoices will be accepted.
  • The minimum repair amount for submission is $200.
  • The maximum reimbursement is $1,000 per event.

Eligibility disqualifications:

  • Tenants are not eligible.
  • Ongoing leak.
  • Invoice estimations will not be accepted for approval. 
  • Small systems are excluded: Big Bend, Blue Diamond, Coyote Springs, Jean, Kyle Canyon, or the Searchlight service areas (rural).

Think you qualify for this program or want more information?

Apply Online

Low-income Leak Repair Assistance

Dealing with water leaks can be costly, and for some in our community, repairs may seem unattainable. That’s why the Las Vegas Valley Water District, in partnership with community organizations, is here to help.

If you're a homeowner served by LVVWD and meet income eligibility criteria, you could qualify for up to $7,500 per leak event to cover repair costs.

To be eligible, your household's gross income must be at or below 80% of Clark County's median income.

LVVWD is committed to supporting qualified homeowners by providing financial assistance for necessary leak repairs.

Please contact the community partner directly to apply for assistance. The Las Vegas Valley Water District does not process any requests.

SNWA Leak Detection Assistance Program

The Southern Nevada Water Authority (SNWA) Leak Detection Assistance Program helps homeowners offset the cost of finding a leak at their property.

Eligible single-family residential customers who are having difficulty locating a water leak at their property can receive a voucher valued at $250 to be used for professional leak detection services. Services must be conducted by a participating SNWA-approved Water Smart Plumber.

View Program Details