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Leaking water pipe

Customer Assistance Programs

The LVVWD offers a range of leak adjustment and reimbursement programs to help customers manage water leaks quickly and save money. Review the programs and qualifications to see how we can help and then call Customer Care to find out if you qualify for assistance programs.

How can we help?

Do any of these scenarios sound like what you're dealing with? Follow the links for assistance.

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Leak Adjustment Program

LVVWD single-family residential customers who incur an exceptionally high bill due to a leak may qualify for the LVVWD Leak Adjustment Program after fixing the leak. Additionally, customers who receive Excessive Use Charges as a result of a leak may be eligible to have those charges reversed if they make repairs in a timely manner.

Customer is eligible if all the following conditions exist:

  • There is a minimum of one month of consumption recorded at the property prior to the month in which the leak/malfunction occurred. This baseline month will be the same month in the previous year, if it exists, or the month prior to the leak/malfunction.
  • The Average Daily Usage (ADU) has increased by at least 50 percent from the baseline month.
  • The leak/malfunction is repaired within 60 days from initial notification.
  • The customer has not previously participated in the program in the last 12 months at the address where the leak/malfunction occurred.
  • The customer applied for the program within three months of the leak/malfunction repair.
  • A Leak Adjustment Program Form is signed by an authorized individual.

Customer is not eligible if any of the following conditions exist:

  • There is not a minimum of one month of consumption recorded at the property prior to the time the leak/malfunction occurred.
  • The leak/malfunction is not repaired within 60 days of initial notification.
  • The customer participated in the program at the same address in the last 12 months.
  • The ADU has not increased by at least 50 percent from the baseline month.
  • The customer did not apply for the program within three months of the leak/malfunction repair.
  • A Leak Adjustment Program Form was not signed by an authorized individual.
  • Repairs were not made.
  • A completed Leak Adjustment Program application is not returned within 90 days of the initial request.

Once the required information has been submitted, the account will be reviewed against the program conditions.

To capture all the leak/malfunction consumption and accurately calculate an adjustment, it may be necessary to wait for the next bill to print. An adjustment may take up to 3 bill cycles to reflect on the account.

Adjustments may include a 50 percent water consumption adjustment and/or an Excessive Use Charge (EUC) adjustment. 

If you think you qualify for this program or want more information, call Customer Care at 702-870-4194.

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Leak Repair Reimbursement Program

Water leaks, especially those in the service line, can be costly for customers to repair and result in major water loss. It’s imperative leaks are fixed promptly to save water and money. 

If you have a leak on your property that you've been hesitant to fix due to the possibility of high repair bill, let us help! 

The LVVWD Leak Repair Reimbursement Program will reimburse qualified property owners up to 50 percent of the cost to repair a leak (up to $1,000 per event) if the leak is repaired within 60 days of detection.

Contact Customer Care to find out if you qualify for program assistance.

Eligibility requirements:

  • Only single-family residential Property Owners may apply.
  • One-time reimbursement every 365 days from the last Leak Reimbursement Repair Program approval date.
  • Repairs must be made within 60 days of the initial notification and water usage must reflect normal usage data for 14 calendar days.
  • Applications must be submitted within 60 days of the repairs and cannot be submitted prior to repairs being made.
  • Only paid invoices will be accepted.
  • The minimum repair amount for submission is $200.

Eligibility disqualifications:

  • Tenants are not eligible.
  • Ongoing leak.
  • Invoice estimations will not be accepted for approval. 

If you think you qualify for this program or want more information, call Customer Care at 702-870-4194.

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SNWA Leak Detection Assistance Program

The Southern Nevada Water Authority (SNWA) Leak Detection Assistance Program helps homeowners offset the cost of finding a leak at their property.

Eligible single-family residential customers who are having difficulty locating a water leak at their property can receive a voucher valued at $250 to be used for professional leak detection services. Services must be conducted by a participating SNWA-approved Water Smart Plumber.

Eligible customers are limited to one voucher per property, per calendar year. The voucher application should be completed by the property owner and is only available to homeowners who have received a leak notification from their water provider.

Find Out If You Qualify