Skip Navigation

Online payment FAQs

Browse the list below for answers to frequently asked questions related to our online bill payment system. If you don't find the answer to your question or you require further assistance, please call Customer Care at 702-870-4194 during regular business hours or email us.

I don’t have an online billing account. Why should I sign up?

With online access, you'll be able to:

  • View or pay your bill
  • Schedule automatic payments
  • View online payment activity
  • View and download past bills
  • Switch to online bill delivery
  • Stop, add or transfer water service

I’m tired of getting paper bills. How do I sign up to receive my bill online?

  1. Just log in.
  2. Select your account.
  3. Scroll down to the bottom of your Account Summary information.
  4. Select "Go Paperless."

Please note that it may take up to 48 hours for our online system to reflect your billing preference change.

Questions about payments or online accounts

Find answers to your questions about the type of credit cards we accept, automatic payments, multiple payment accounts, and more.

If you pay by bank account, the funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

In your online account, you will only see payments generated through our Monthly Online Payment system. Payments made through our one-time payment system, in person, by mail or over the phone will not be reflected on the "Payment History" page.

We currently accept the following credit cards:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Diners Club International (with Discover or MasterCard logo)

If you pay by bank account, payments will post to your water account within 2-3 business days. If you pay by credit card, payments will post to your water account within 1-2 business days.

Yes. This option allows you to set your bill to be paid in full either as soon as the bill arrives or on the due date each month. Once registered for Monthly Online Payments, you can sign up for this feature under the "Payments" section.

When you sign up for automatic payments, you will be asked to set a limit for how high of a bill you wish to pay through automatic payments. If you receive a bill that is higher than your stated limit, you will receive an email notice alerting you that your bill was not paid through automatic payments.

If you need your payment to post immediately, please pay by phone.

Yes. If you have more than one LVVWD account, you can include these accounts in your eBill profile. Once logged in to your account, go to the "My Accounts" page and click "Add an account to this profile." You will need the account number and either the last four digits of the social security number of the primary account holder or the EIN/Tax Identification Number for each account.

Need password or login assistance?

Get answers to your questions about creating and retrieving your username or password.

If you have forgotten your password, go to My Account and click the "I forgot my username and/or password" link below the Login button. Then, click the "Forgot Password" button.

You'll be asked to enter your username or account number. A temporary password will be sent to the email address on file. You will be prompted to create a new password once you log in.

If you have forgotten both your username and password, go to My Account and click the "I forgot my username and/or password" link below the Log in button.

You'll be asked to enter your account number and the last four digits of the primary account holder's social security number or passcode provided by Customer Care. Commercial customers will be required to enter the EIN/tax ID number associated with their business.

Your username will be provided and you will be prompted to create a new password.

If you have forgotten your username, go to My Account and click the "I forgot my username and/or password" link below the Login button. Then, click the "Forgot Username" button.

You'll be asked to enter your account number. Your username will be sent to the email address on file.

In November 2016, we upgraded our Monthly Online Payments portal, and the new system has more stringent requirements for secure password creation.

General questions about online account management

There are a few reasons why you might not be able to register.

Are you a new customer? If you are trying to make a one-time payment, you must have received at least one paper bill before your account number will be recognized by eBill.

Did you type in all the information correctly? We must be able to match the last four digits of the primary account holder's social security number or your company's EIN/Tax ID number to verify the account. If you do not have a social security number or EIN/Tax ID number, please call Customer Services at 702-870-4194 and they will provide you with a temporary password for registration.

If you still have a problem registering, call us at 702-870-4194 or email us.

The Las Vegas Valley Water District provides this service free of charge to its customers. If you pay through a financial institution or another company, you might pay a fee for their service.

If you are a Big Bend Water District customer, please use the Big Bend Water District online payment system.

Data Security: We use 256-bit strong-encryption transport layer security software that encrypts the information you send to us when we provide a secure connection. Still, it is important that you protect your password and other personal information to prevent unauthorized individuals from using it online. Although we attempt to maintain the security of this site and the information you provide to us, please be aware that no security system is completely impenetrable.

Automatic sign out: You are automatically signed out of a session if you are inactive longer than 10 minutes. We recommend you sign out immediately after you're finished scheduling and making payments. Choose "Log Off" from the list of available options.

User name and password: Your user name and password are unique identifiers that only you should know. If you don't share these with anyone, then no one else can sign onto the Water District's eBill service pretending to be you.

Privacy: As part of our agreement with the bill service provider, your customer information cannot be shared with anyone else, including mailing list companies and marketing organizations. Read our privacy policy.

Monthly Online Billing allows you complete online access to your water bill. You can view your bill online and make or schedule payments using your credit card or your checking account. You also can sign up for automatic payments and paperless billing.

The One-Time Payment option allows you to pay your bill online with a credit or debit card, or checking or money market account. You won't be able to view your bill with this option.