1. Log in to My Account.
2. Select the account for which you've scheduled a payment.
3. Open the menu, locate the Billing section and select Payment History.
4. Locate your scheduled payment and select Cancel.
5. Next, press the Cancel This Payment button.

You will receive a verification message confirming your changes.

NOTE: To change a scheduled payment, cancel the scheduled payment and make a new payment.

1. Log in to the mobile app and select the Account tab.
2. Select the account for which you've scheduled a payment.
3. Locate the Billing section and select Payment Management then Payment History.
4. Select your scheduled payment and select Cancel Payment. Confirm cancellation by selecting Yes.

You will receive a verification message confirming your changes.

NOTE: To change a scheduled payment, cancel the scheduled payment and make a new payment.

If you've scheduled a payment with the payment method you are attempting to update or remove, please cancel the payment, update the payment method, and then reschedule or wait until the payment posts before updating/removing the payment method.

1. Log in to My Account.
2. Select the account you'd like to update.
3. Open the menu, locate the Billing section and select Payment Methods.
4. Press the Manage Payment Methods button.
5. Select the payment method to update or remove then either select Edit to update or Delete to remove the payment method.
6. When updating, fill in the new payment information and press the Save button.
7. When removing a payment method, confirm by pressing the Yes button.

If you've scheduled a payment with the payment method you are attempting to update or remove, please cancel the payment, update the payment method, and then reschedule or wait until the payment posts before updating/removing the payment method.

1. Log in to the mobile app and select the Account tab.
2. Select the account you'd like to update.
3. Locate the Billing section and select Payment Management.
4. Select Manage Payment Method button.
5. Select the payment method to update or remove. Update as needed then press the Update Payment Method button.
6. To remove a payment method, select the Delete Payment Method link.

The automatic payment option allows you to set your bill to be paid in full either as soon as the bill arrives or on the due date each month.

When you sign up for automatic payments, you have the option to set a maximum amount of money you wish to pay for any individual automatic payment. If you receive a bill that is higher than your stated limit, you will receive an email notice alerting you that your bill was not paid through automatic payments.

NOTE: If you have a scheduled a payment that is pending, please cancel the payment or wait until the payment posts before setting up automatic payments.

To set up automatic payments:

1. Log in to My Account.
2. Select the account you'd like to set up for automatic payments.
3. Open the menu, locate the Billing section and select Automatic Payments.
4. Select either Amount Due or set a maximum amount you wish to pay for any individual automatic payment.
5. Set a payment method and payment date.
6. Press the Schedule Automatic Payments button.

The automatic payment option allows you to set your bill to be paid in full either as soon as the bill arrives or on the due date each month.

When you sign up for automatic payments, you have the option to set a maximum amount of money you wish to pay for any individual automatic payment. If you receive a bill that is higher than your stated limit, you will receive an email notice alerting you that your bill was not paid through automatic payments.

NOTE: If you have a scheduled a payment that is pending, please cancel the payment or wait until the payment posts before setting up automatic payments.

To set up automatic payments:

1. Log in to the mobile app and select the Account tab.
2. Select the account you'd like to set up for automatic payments.
3. Locate the Billing section and select Payment Management.
4. Select Automatic Payments.
5. Set the maximum amount you wish to pay for any individual automatic payment or keep blank to set no maximum amount.
6. Set a payment method and payment date.
7. Press the Update Automatic Payment button.

NOTE: If you have a payment that is pending, please wait until the payment posts before updating automatic payments.

To update automatic payments:

1. Log in to My Account.
2. Select the account for which you'd like to update automatic payments.
3. Open the menu, locate the Billing section and select Automatic Payments.
4. Select the automatic payment you'd like to update.
5. Update the maximum limit, payment method, and/or payment date as needed.
6. Press the Update Automatic Payments button.

Alternatively, you may press the Stop Automatic Payments button to cancel all future automatic payments.

NOTE: If you have a payment that is pending, please wait until the payment posts before updating automatic payments.

To update automatic payments:

1. Log in to the mobile app and select the Account tab.
2. Select the account for which you'd like to update automatic payments.
3. Locate the Billing section and select Payment Management.
4. Select Automatic Payments.
5. Select the automatic payment you'd like to update.
6. Update the maximum limit, payment method, and/or payment date as needed.
7. Press the Update Automatic Payments button.

Alternatively, you may press the Remove Automatic Payment button to cancel all future automatic payments.

Yes. If you have more than one LVVWD account, you can include these accounts in your My Account profile.

1. Log in to My Account.
2. Click the profile icon (top left) and press the Add Another Account button.

You will need the account number and either the last four digits of the social security number of the primary account holder or the EIN/Tax Identification Number for each account.

Yes. If you have more than one LVVWD account, you can include these accounts in your My Account profile.

1. Log in to the mobile app and select the Account tab.
2. Locate the Account Management section and select Add an account to this profile.

You will need the account number and either the last four digits of the social security number of the primary account holder or the EIN/Tax Identification Number for each account.

If you have forgotten your username or password, go to My Account and click the I forgot my username and/or password link located below the Sign In button. Then, click either the  Forgot Username or Forgot Password button.

If your forgot your username, you'll be asked to enter your account number.

If you forgot your password, you'll be asked to enter your username or account number. A temporary password will be sent to the email address on file. You will be prompted to create a new password once you log in.

If you have forgotten your username or password, open the mobile app and select either Forgot Username or Forgot Password.

If your forgot your username, you'll be asked to enter your account number.

If you forgot your password, you'll be asked to enter your username or account number. A temporary password will be sent to the email address on file. You will be prompted to create a new password once you log in.

If you have forgotten both your username and password, go to My Account and click the I forgot my username and/or password link below the Sign In button. Then, click the "Forgot Username & Password" button.

You'll be asked to enter your account number and the last four digits of the primary account holder's social security number or passcode provided by Customer Care. Commercial customers will be required to enter the EIN/tax ID number associated with their business.

Your username will be provided and you will be prompted to create a new password.

If you have forgotten both your username and password, open the mobile app and select Forgot Username and Password.

You'll be asked to enter your account number and the last four digits of the primary account holder's social security number or passcode provided by Customer Care. Commercial customers will be required to enter the EIN/tax ID number associated with their business.

Your username will be provided and you will be prompted to create a new password.

1. Log in to My Account.
2. Select the account for which you'd like to enroll in paperless billing.
3. In the Billing section of your Account Summary locate the paperless billing status and select Manage. (NOTE: If the status reads "On," you are already signed up for paperless billing.)
4. Select Enroll in Paperless Billing button.

Please note that it may take up to 48 hours for our online system to reflect your billing preference change.

1. Log in to the mobile app and select the Account tab.
2. Select the account for which you'd like to enroll in paperless billing.
3. Locate the Billing section and toggle on Paperless Billing. The green toggle indicates that you are enrolled for paperless billing.

Please note that it may take up to 48 hours for our online system to reflect your billing preference change.