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Online payment FAQs

Browse the list below for answers to frequently asked questions related to our online bill payment system. If you don't find the answer to your question or you require further assistance, please call Customer Care 702-870-4194 during regular business hours or email us.

Questions about payments or online accounts

Find answers to your questions about automatic payments, multiple payment accounts, scheduling payments, and more.

With online access, you'll be able to:

  • View or pay your bill
  • Schedule automatic payments
  • View online payment activity
  • View and download past bills
  • Switch to online bill delivery
  • Stop, add or transfer water service

If you pay by bank account, the funds for the payment are debited from your account on the scheduled payment date. Keep in mind that you should always have funds available to cover the payment on that date.

We currently accept the following credit cards:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Diners Club International (with Discover or MasterCard logo)

If you pay by bank account, payments will post to your water account within 2-3 business days. If you pay by credit card, payments will post to your water account within 1-2 business days.

  1. Log in to My Account.
  2. Select the account for which you've scheduled a payment.
  3. Select "Payments" from the menu (LVVWD mobile app users select "Payment Management")
  4. Select "Payment History" from the sub-menu.
  5. Select "Change" on your scheduled payment then update the relevant payment information (LVVWD mobile app users, select the payment marked "Scheduled" then update the relevant payment information)
  6. Next press "Continue", then "Update" to confirm the change. (LVVWD mobile app users, scroll down and click “Update Payment Method”
  7. To cancel your payment, select the "Cancel" link. (LVVWD mobile app users, scroll to the bottom to find the "Cancel Payment" link.)

You will receive a email confirming your changes.

If you've scheduled a payment with the payment method you are attempting to update or remove, please cancel the payment, update the payment method, and then reschedule or wait until the payment posts before updating/removing the payment method.

  1. Log in to My Account.
  2. Select the account you'd like to update.
  3. Select "Payments" from the menu. (LVVWD mobile app users select "Payment Management.")
  4. Select "Payment Methods." (LVVWD mobile app users select "Manage Payment Method.")
  5. Select the payment method you'd like to update or remove.
  6. To update, fill in the new information and press the "Update Payment Method."
  7. To remove a payment method, press the "Remove This Payment Method" button.
  8. Press "Remove Payment Method" to confirm removal. (LVVWD mobile app users, scroll to the bottom and use the "Delete Payment Method" link.)

The automatic payment option allows you to set your bill to be paid in full either as soon as the bill arrives or on the due date each month.

When you sign up for automatic payments, you will be required to set a maximum amount of money you wish to pay for any individual automatic payment. If you receive a bill that is higher than your stated limit, you will receive an email notice alerting you that your bill was not paid through automatic payments.

NOTE: If you have a scheduled a payment that is pending, please cancel the payment or wait until the payment posts before setting up automatic payments.

To set up automatic payments:

  1. Log in to My Account.
  2. Select the account you'd like to set up for automatic payments.
  3. Select "Payments" from the menu. (LVVWD mobile app users select "Payment Management.")
  4. Select "Automatic Payments" from the sub-menu.
  5. Set a maximum limit, payment method, and payment date.
  6. Press the "Schedule Automatic Payment" button.

NOTE: If you have a payment that is pending, please wait until the payment posts before updating automatic payments.

To update automatic payments:

  1. Log in to My Account.
  2. Select the account for which you'd like to update automatic payments.
  3. Select "Payments" from the menu. (LVVWD mobile app users select "Payment Management.")
  4. Select "Automatic Payments" from the sub-menu.
  5. Update the maximum limit, payment method, and/or payment date as needed.
  6. Press the "Update Automatic Payments" button.

If you need your payment to post immediately, please pay by phone.

Yes. If you have more than one LVVWD account, you can include these accounts in your My Account profile. Once logged in to your account, go to the "My Accounts" page and click "Add an account to this profile." You will need the account number and either the last four digits of the social security number of the primary account holder or the EIN/Tax Identification Number for each account.

Need password or login assistance?

Get answers to your questions about creating and retrieving your username or password.

If you have forgotten your password, go to My Account and click the "I forgot my username and/or password" link below the Login button. Then, click the "Forgot Password" button.

You'll be asked to enter your username or account number. A temporary password will be sent to the email address on file. You will be prompted to create a new password once you log in.

If you have forgotten both your username and password, go to My Account and click the "I forgot my username and/or password" link below the Log in button.

You'll be asked to enter your account number and the last four digits of the primary account holder's social security number or passcode provided by Customer Care. Commercial customers will be required to enter the EIN/tax ID number associated with their business.

Your username will be provided and you will be prompted to create a new password.

If you have forgotten your username, go to My Account and click the "I forgot my username and/or password" link below the Login button. Then, click the "Forgot Username" button.

You'll be asked to enter your account number. Your username will be sent to the email address on file.

There are a few reasons why you might not be able to register.

Are you a new customer? If you are trying to make a one-time payment, you must have received at least one paper bill before your account number will be recognized by My Account.

Did you type in all the information correctly? We must be able to match the last four digits of the primary account holder's social security number or your company's EIN/Tax ID number to verify the account. If you do not have a social security number or EIN/Tax ID number, please call Customer Services at 702-870-4194 and they will provide you with a temporary password for registration.

If you still have a problem registering, call us at 702-870-4194 or email us.

General questions about online account management

Learn about My Account, paperless billing, viewing bills online, printing bills, and more.

  1. Log in to My Account.
  2. Select your account.
  3. Scroll down to "Switch to paperless billing" section. ("Paperless Billing" on the LVVWD mobile app.)
  4. Select "Enroll Now." (Toggle to activate when using the LVVWD mobile app.)

Please note that it may take up to 48 hours for our online system to reflect your billing preference change.

  1. Log in to My Account.
  2. Select the account for which you'd like to view/print bills.
  3. Select "Bill History" under the "Bills" menu. ("Billing" on the LVVWD mobile app.)
  4. Click the link for the monthly bill you'd like to view/print.
  5. If prompted, press the "View My Bill" button.
    NOTE: You may need Adobe Reader or similar PDF viewing software to view bills.
  6. To print your bill, press and hold CTRL key (CMD key on a Mac) then press the P key.
    NOTE: The ability to print bills from a mobile device is dependent on the capabilities of your device. We recommend you print bills from a personal computer connected to a printer.

The Las Vegas Valley Water District provides this service free of charge to its customers. If you pay through a financial institution or another company, you might pay a fee for their service.

My Account allows you complete online access to your water bill. You can view your bill online and make or schedule payments using your credit card or your checking account. You also can sign up for automatic payments and paperless billing.

The One-Time Payment option allows you to pay your bill online with a credit or debit card, or checking or money market account. Note: You won't be able to view your bill with this option.

Pending Start: You account is awaiting activation in the billing system. This does not mean that the water is off at the moment, it may be awaiting a billing read for a transfer of service.

Active: Service is active and water is on, barring outages or customer initiated requests, such as emergency shut-offs.

Pending Stop: Awaiting deactivation in the billing system. The water may or may not be off while awaiting a billing read for a transfer of service.

Data Security: We use appropriate administrative, physical and technical safeguards to protect the personal information you share with us. It is important that you protect your password and other personal information to prevent unauthorized individuals from using it online. Although we attempt to maintain the security of this Site and the information you provide to us, please be aware that no security system is completely impenetrable. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Automatic sign out: You are automatically signed out of a session if you are inactive longer than 10 minutes. We recommend you sign out immediately after you're finished scheduling and making payments. Choose "Log Off" from the list of available options.

User name and password: Your user name and password are unique identifiers that only you should know. If you don't share these with anyone, then no one else can sign onto the Water District's My Account service pretending to be you.

Privacy: As part of our agreement with the bill service provider, your customer information cannot be shared with anyone else, including mailing list companies and marketing organizations. Read our privacy policy.