Pay online

My Account

Log in to My Account to make payments using a credit card or bank account. You also can view your bill, schedule automatic monthly payments, view online payment activity, view and download past bills, switch to paperless billing, stop, add or transfer water service.

NOTE: My Account may not be available Saturdays from 11:00 p.m. to Sundays at 3:00 a.m. due to scheduled maintenance. To use the My Account online system, you need to register an account. Have questions about how to register? View our online payment FAQs. 

LVVWD mobile app

After you register an account, you may manage payments using the LVVWD mobile app. The LVVWD mobile app is available on Google Play and Apple App Store. On your mobile device? Download it now!

One-time payments online

Don't have an online account but still want to pay your bill online? No problem! You can make a one-time payment online using your credit card, or debit card with a credit card symbol. 

NOTE: Your bill will not be displayed with this option. Payments will post in 1-3 business days.

Pay in-person

At our kiosks

Make payments by visiting one of the self-service kiosks at our Valley View office located at 1001 S. Valley View Blvd., Las Vegas, NV 89107. A walk-up and drive-up kiosk are located outside the lobby and are available for customer use 24 hours a day.

The kiosks accept cash (indoor kiosk only), check, debit card (with credit card logo), American Express, Discover, MasterCard, Visa and Diners Club International (with Discover or MasterCard logo). NOTE: Outdoor kiosks do not take cash.

Big Bend Water District customers may make check, credit card and cash payments at the kiosk located at 1520 Thomas Edison Drive.

At our lobby

Visit our lobby during normal business hours, Monday–Thursday, 8 a.m.–5 p.m. to pay with cash, check, debit card (with credit card logo), American Express, Discover, MasterCard, Visa and Diners Club International (with Discover or MasterCard logo).

At a grocery store or retail outlet

You can pay your bill at several local grocery stores and retail outlets including Western Union, Smith's Grocery, and Walmart. All payments take approximately two to three business days to post. In certain situations, it may take up to five business days. We recommend scheduling your payment at least five business days before your bill is due.

For immediate credit, make your payment at the self-service payment kiosks described above.

Pay by phone

Our easy-to-use voice-response system is available 24 hours a day and will guide you through:

• Checking your account status
• Hearing your payment due date
• Finding a payment location near you
• Making payments over the phone

To make payments by phone, you must have a current telephone number associated with your account. If so, then please:

1. Call 702-870-4194 from the phone with the number listed in your account.
2. Select option "2."
3. After the prompt, enter either your account number or the last four digits of the primary account holder's social security number.

If you cannot call from the phone number listed on your account, you will be asked to verify your account by entering two of the following:

• The phone number associated with your account
• Your account number
• The last four digits of the primary account holder’s social security number

Once you have verified your account, you may obtain information or pay your bill using your Visa, Discover, MasterCard, American Express or Diners Club International card.

If you encounter problems using the system or would like to make sure the Water District has your correct telephone number, call Customer Care at 702-870-4194 during regular business hours to speak with a representative.

Pay by mail

Mail payments to:

Las Vegas Valley Water District
P.O. Box 2921
Phoenix, AZ 85062-2921