Whether you’re online or on-the-go, the Las Vegas Valley Water District provides several methods to pay your bill.
We accept cash, checks, money orders, Android Pay, Apple Pay and the following credit cards:
- American Express
- Diners Club International (with Discover or MasterCard logo)
If you're paying your water bill electronically, why are you still getting a paper bill? We make switching to paperless billing easy. Just log in, select your account, under Switch to paperless billing, select "Enroll Now."
Online payments and account management
Log in to make payments using a credit card or bank account. You also can view your bill, schedule automatic monthly payments, view online payment activity, view and download past bills, switch to paperless billing, stop, add or transfer water service. NOTE: To use the My Account online system, you need to register an account.
Big Bend Water District customers: If you're making an online payment for the first time in the new billing system, you will need to register an account. To register, you will need the first 10 digits of your new account number. Your new account number can be found on your printed Big Bend water bill.
How to register an account
To register, we must have the last four digits of your social security number or EIN/Tax ID number on file. You won't be able to access the online system if we can't verify these numbers with our records.Register
One-time payments online
Don't have an online account but still want to pay your bill online? No problem! You can make a one-time payment online using your credit card, or debit card with a credit card symbol. Your bill will not be displayed with this option. NOTE: Payments will post in 1-3 business days.Make a One-Time Payment
Pay by phone
Post payments immediately, check your account status, hear your payment due date or find a payment location near you. Pay with your Visa, Discover, MasterCard, American Express or Diners Club International 24 hours a day by calling 702-870-4194. Our easy-to-use voice response system will guide you through paying your bill.
To use our voice-response system, you must have a current telephone number on file. Our automated system will be unable to verify your account without your correct telephone number.
If you encounter problems using the system or would like to make sure the Water District has your correct telephone number, call Customer Services at 702-870-4194 during regular business hours to speak with a representative.
Pay at our office
Make payments by visiting our office at 1001 S. Valley View Blvd., Las Vegas, NV 89107 Monday through Thursday, 7 a.m. to 6 p.m. We accept cash, checks, money orders, credit cards, Android Pay, and Apple Pay.
Big Bend Water District customers may make check, credit card and cash payments at the kiosk located at 1520 Thomas Edison Drive. Please note that the kiosk does not dispense cash or change. Any over-payment will be applied as a credit to your account.
Pay by mail
Mail payments to:
Las Vegas Valley Water District
P.O. Box 2921
Phoenix, AZ 85062-2921
Drive through and drop off your check or money-order payment 24 hours a day at either of our two outside drop boxes: one at the Fulton entrance and the other at the West Charleston entrance of our office at 1001 S. Valley View Blvd., Las Vegas, NV 89107
We post payments the next business day (no pending shutoffs, please). Please include your payment slip and write your account number on your check or money order.
Big Bend Water District Customers: Payment drop boxes formerly at our Thomas Edison Drive office and at the El Mirage Shopping Center have been discontinued.
Other payment locations around the valley
You can pay your bill at several local grocery stores and retail outlets including Western Union, Smith's Grocery, and Walmart. All payments take approximately two to three business days to post. In certain situations, it may take up to five business days. We recommend scheduling your payment at least five business days before your bill is due.
For immediate credit, make your payment at our office at 1001 S. Valley View Blvd., Las Vegas, NV 89107 Monday through Thursday, 7 a.m. to 6 p.m. We accept cash, checks, money orders, credit cards, Android Pay, and Apple Pay.Find a Payment Location
If you're having trouble paying your bill, call and let us know. If your account has not already been processed for disconnection, we can help.
If the District has recorded a lien on your property and you need to submit payment to have the lien released, the District will promptly release the lien on the property upon notification of your impending payment and after you have paid the balance in full.
If paying by personal check or cashier’s check, the release of lien will not be recorded until the check has been cleared with the bank. Please be aware that the District will not accept payment by credit/debit card to release the lien.
If you think you've been billed incorrectly, please review our Service Fees and Charges or call Customer Care at 702-870-4194 during regular business hours. The amount of your bill must be paid to prevent discontinuance of service. Any necessary adjustments will be shown on a future bill.