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Start, stop or transfer service

Las Vegas Valley Water District Customer Service can help you start, stop and transfer service.

Start residential service

If you currently do not have an active account with us, call our office at 702-870-4194 or visit our offices at 1001 S. Valley View Blvd. during regular business hours to start residential water service.

It may take up to five business days to process your residential start service request.

Note: Check water pipes and fixtures at the residence before requesting service. Customers are responsible for charges incurred if faucets have been left in the "on" position, or for any property damage due to faulty piping or fixtures, when water service is activated.

Requirements for new residential accounts

When applying to start residential service, applicants are required to provide the following:

  • Legal name
  • Date of birth
  • Last four digits of Social Security number
  • Telephone numbers
  • Service address, mailing address, and previous address
  • Government-issued photo identification, if applying in person

Resident aliens also may be required to provide a passport, state identification number, and/or matrícula consular (Mexican consular identification card).

Service for more than two residences

Applicants who already have service at two residences and wish to request additional service are considered businesses and must complete a Commercial Start Service Form.

Note: "Residential service" is defined as service for any property where the land use type includes dwelling units constructed for regular, permanent occupancy as the major function of the structure.

Start business service

Businesses, property management firms and homeowners' associations wishing to a start new water service must complete and submit a Commercial Start Service Form. Customers who already have service at two or more residences also must submit this form.

Requirements for new business accounts

Applicants must provide the following:

  • Legal business name as registered with the Nevada Secretary of State
  • Tax ID number (EIN)
  • Business owner's name
  • Applicant’s name (if different)
  • Business’ contact name (if different)
  • Service address
  • Mailing address
  • Telephone numbers

Requests must be signed by an officer or managing member listed with the Secretary of State in which the business is being conducted.

Property managers may submit requests on behalf of a property owner. Requests must include the following:

  • A copy of the signed property management agreement.
  • A letter of authorized contacts signed by one of the parties who signed the property management agreement.

Please allow five business days to process your start-service request.

Note: Check water pipes and fixtures before requesting service. Customers are responsible for charges incurred if faucets have been left in the "on" position, or for any property damage due to faulty piping or fixtures, when water service is activated.

Transfer existing service

If you currently have an active account with us and would like to transfer service or start service at a different address, you can do so using the My Account portal.

For accounts with commercial or multiple residential properties, please allow five business days to process your request.

Stop service

Residential Service

You can stop service at your residence using the My Account portal or by completing and submitting the Residential Stop Service form.

Please allow two business days to process your stop-service request.

Business service

You can stop water service at your business or commercial property using the My Account portal. You also may do so by filling out the Commercial Stop Service form and faxing it to 702-258-7165 or mailing it to our offices at 1001 S. Valley View Blvd., Las Vegas NV 89153.

Note: Commercial stop requests cannot be processed over the phone.

Please allow five business days to process your stop-service request.

Deposits and refunds

The Las Vegas Valley Water District will generate a closing bill and mail it to you within 10 business days after disconnection.

If a deposit was paid on a single service account, we'll apply it to the closing bill. If the deposit is more than your final bill, we'll send you a refund check.

Service for special needs customers

At the Las Vegas Valley Water District, we try to be sensitive to the issues that affect our customers. To serve our community and our customers better, we offer the following services for customers with special needs.

Medical needs

If you or a member of your household has a critical medical condition that could be worsened by an interruption in your water service, please call us at 702-870-4194, during regular business hours. Hearing- and speech-impaired customers can dial 711 and provide the relay operator with our customer service call center number: 702-870-4194.

We'll add health-related conditions to your customer record so we'll be able to notify you in case your service does require interruption.

Fees

Water service turn-on fee

A $10 turn-on fee is charged for water service activations.

Same-day service fee

Same-day service may be available. To request this, call Customer Care at 702-870-4194 (not available on weekends and holidays).

The cost for same-day service will include a $15 same-day service fee in addition to the turn-on fee of $10, for a total of $25.

Deposits

A deposit may be required for service.

For residential properties, the deposit is $150 or 2.5 times the highest monthly bill, whichever is greater, as assessed during a 12-month period.

For commercial properties, the deposit is computed based on account usage history/meter size. The deposit is due when you request service.

We accept Visa, Discover, MasterCard, American Express or Diners Club International 24 hours a day.

Surety bonds

You may provide a surety bond in lieu of a cash deposit. For convenience, complete this online Surety Bond Form, print it, and bring it to our offices at 1001 S. Valley View Blvd. during regular business hours.

  • The bond must be for the correct dollar amount of required security deposit
  • The name of the principal on the bond must be the same as the Water District customer's name
  • The Water District customer account number must be listed on the bond
  • The bond must be written by a company rated A or better and Class V or higher of financial size category in the current issue of Best's Key Rating Guide
  • The Water District will need the original bond with seal, signature and date
  • The Water District will need a Power of Attorney with the original seal on the Power of Attorney attached to the bond
  • A 60-day notice of cancellation is required

Service Rules

The Las Vegas Valley Water District Service Rules comprise the contract between the Water District and our customers, outlining the rights and responsibilities of both. Review the Service Rules.