Start, stop or transfer service
We have a variety of easy, self-service tools for starting, stopping, and transferring water service. If you're unable to complete your request online and require assistance, please call Customer Care at 702-870-4194 during regular business hours.
The Las Vegas Valley Water District Service Rules comprise the contract between the Water District and our customers, outlining the rights and responsibilities of both. Review the Service Rules.
Processing time
Service requests will be processed in the order that they are received, and response times may vary based on volume.
Start service
If you currently have an active account with us and would like to transfer service or start service at a different address, you can do so using My Account.
There is a $10 turn-on fee, and a deposit may be required for service. Please review our rates, fees and charges for information on deposits, turn-on fees, and same-day service fees. You may provide a surety bond in lieu of a cash deposit.
Check water pipes and fixtures before requesting service. Customers are responsible for charges incurred if faucets have been left in the "on" position, or for any property damage due to faulty piping or fixtures, when water service is activated.
Residential customers
You can start service at your residence by logging into or registering for My Account. If you cannot submit your request online, you may call our office at 702-870-4194 during regular business hours to start residential water service.
Service for more than two residences: Customers who already have service at two residences and wish to request additional service are considered businesses and should submit a request for commercial service using My Account.
Applicants must provide the following:
- Legal name
- Date of birth
- Last four digits of Social Security number
- Telephone numbers
- Service address, mailing address, and previous address
- Government-issued photo identification, if applying in person
Resident aliens also may be required to provide a passport, state identification number, and/or matrícula consular (Mexican consular identification card). International customers may be required to provide their passport number. Passports are not acceptable if expired.
Note: "Residential service" is defined as service for any property where the land use type includes dwelling units constructed for regular, permanent occupancy as the major function of the structure.
Business customers
Businesses, property management firms and homeowners' associations wishing to a start new water service can do so by logging into or registering for My Account. Customers who already have service at two or more residences should also submit a request for commercial service using My Account.
Applicants must provide the following:
- Legal business name as registered with the Nevada Secretary of State
- Tax ID number (EIN)
- Business owner's name
- Applicant’s name (if different)
- Business’ contact name (if different)
- Service address
- Mailing address
- Telephone numbers
Requests must be signed by an officer or managing member listed with the Secretary of State in the state where you conduct business.
Property managers may submit requests on behalf of a property owner. Requests must include the following:
- A copy of the signed property management agreement.
- A letter of authorized contacts signed by one of the parties who signed the property management agreement.
Submit supporting documents
You may digitally upload supporting documents related to requests sent to us. For example, property management agreements, late fee waivers, property owner leak adjustment documents, mailing address changes, and Trust documents.
Upload Supporting DocumentsStop service
Residential customers
You can stop service at your residence using My Account, or through the Residential Stop Service form.
Business customers
You can stop water service at your business or commercial property using My Account, or through the Commercial Stop Service form.
Note: Commercial stop requests cannot be processed over the phone.
Deposits and refunds
The Las Vegas Valley Water District will generate a closing bill and mail it to you within 10 business days after disconnection.
If a deposit was paid on a single service account, we'll apply it to the closing bill. If the deposit is more than your final bill, we'll send you a refund check.
Transfer service
If you currently have an active account with us and would like to transfer service or start service at a different address, you can do so using My Account.
My AccountSurety bonds
You may provide a surety bond in lieu of a cash deposit. For convenience, complete this Surety Bond Form, print it, and obtain the necessary signatures, and mail it to us at:
Las Vegas Valley Water District
1001 S Valley View Blvd
ATTN: Customer Care/Mail Stop 680
Las Vegas, NV 89153
Please note the following surety bond requirements:
- The bond must reflect the correct dollar amount of the required security deposit
- The name of the principal on the bond must be the same as the Water District customer's name
- The Water District customer account number must be listed on the bond
- The bond must be written by a company rated A or better, and Class V financial size category or higher, in the current issue of Best's Key Rating Guide
- The Water District will need the original bond with signature, date, and raised seal
- A power of attorney for the surety must be attached to the bond, and the power of attorney must include a raised seal
- A 60-day notice of cancellation is required
Service for special needs customers
At the Las Vegas Valley Water District, we try to be sensitive to the issues that affect our customers.
If you or a member of your household has a critical medical condition that could be worsened by an interruption in your water service, please call us at 702-870-4194, during regular business hours. Hearing-impaired customers can call us at 702-258-3903 (TDD).
We'll add health-related conditions to your customer record so we'll be able to notify you in case your service does require interruption.