Manage payments online with My Account

Log in to make payments using a credit card or bank account. You also can view your bill, schedule automatic monthly payments, view online payment activity, view and download past bills, switch to paperless billing, stop, add or transfer water service. NOTE: To use the My Account online system, you need to register an account.

LVVWD mobile app

After you register an account, you may manage payments using the LVVWD mobile app. The LVVWD mobile app is available on Google Play and Apple App Store. On your mobile device? Download it now!

How to register an account in My Account

To register, we must have the last four digits of your social security number or EIN/Tax ID number on file. You won't be able to access the online system if we can't verify these numbers with our records.

If you encounter problems signing up or would like to check the social security or Tax ID number on file, call 702-870-4194 during regular business hours to speak with a representative.

Please read the terms and conditions before signing up. For more information about online bill payment, see our frequent questions page.

NOTE: My Account may not be available Saturdays from 11:00 p.m. to Sundays at 3:00 a.m. due to scheduled maintenance.

One-time payments online

Don't have an online account but still want to pay your bill online? No problem! You can make a one-time payment online using your credit card, or debit card with a credit card symbol. Your bill will not be displayed with this option. NOTE: Payments will post in 1-3 business days.

Other payment locations around the valley

You can pay your bill at several local grocery stores and retail outlets including Western Union, Smith's Grocery, and Walmart. All payments take approximately two to three business days to post. In certain situations, it may take up to five business days. We recommend scheduling your payment at least five business days before your bill is due.

For immediate credit, make your payment at our self-service payment kiosks at our Valley View office at 1001 S. Valley View Blvd., Las Vegas, NV 89107 24 hours a day.

Other payment methods

Pay by phone

Our easy-to-use voice-response system is available 24 hours a day and will guide you through:

• Checking your account status
• Hearing your payment due date
• Finding a payment location near you
• Making payments over the phone

To make payments by phone, you must have a current telephone number associated with your account. If so, then please:

1. Call 702-870-4194 from the phone with the number listed in your account.
2. Select option "2."
3. After the prompt, enter either your account number or the last four digits of the primary account holder's social security number.

If you cannot call from the phone number listed on your account, you will be asked to verify your account by entering two of the following:

• The phone number associated with your account
• Your account number
• The last four digits of the primary account holder’s social security number

Once you have verified your account, you may obtain information or pay your bill using your Visa, Discover, MasterCard, American Express or Diners Club International card.

If you encounter problems using the system or would like to make sure the Water District has your correct telephone number, call Customer Services at 702-870-4194 during regular business hours to speak with a representative.

Pay at our kiosks

Make payments by visiting one of the self-service kiosks at our Valley View office located at 1001 S. Valley View Blvd., Las Vegas, NV 89107. A walk-up and drive-up kiosk are located outside the lobby and are available for customer use 24 hours a day.

Please note that our kiosks do not dispense change. Any over-payment will be applied as a credit to your account.

The kiosks accept:

• Cash
• Check
• Debit card (with credit card logo)
• American Express
• Discover
• MasterCard
• Visa
• Diners Club International (with Discover or MasterCard logo)

Big Bend Water District customers may make check, credit card and cash payments at the kiosk located at 1520 Thomas Edison Drive.

Pay by mail

Mail payments to:

Las Vegas Valley Water District
P.O. Box 2921
Phoenix, AZ 85062-2921