If your water bill is exceptionally and surprisingly high, use these tips to help you determine the cause before you give us a call. 

Excessive use charge

Residential customers who exceed an established monthly threshold by season, will be assessed an excessive use charge for that excess water use in addition to water rates. Typically, the charge is triggered by landscapes containing grass or by heavy outdoor water use.

Reducing your outdoor water use is the best way to conserve and manage your bill.

Excessive Use Charge FAQs

Landscape watering

Most significant increases in water use happen in the summer when you increase landscape watering. In fact, about 60 percent of your water use is outdoors on landscape irrigation, and even higher in the summer if you're watering grass.

• Plants on drip irrigation need much less water than grass
• If you have grass watered by sprinklers, run your irrigation system for 12 minutes or less on your assigned watering day(s)

Read our watering tips to help curb your outdoor water use, and replace your grass with desert-friendly landscaping. You may qualify for a Water Smart Landscapes rebate from the Southern Nevada Water Authority.

Get Watering Tips

Do you have a leak?

Perhaps your bill increased suddenly even though you haven't changed your water use at home. You may have a leak.

Find & Fix Leaks

If you do find a leak and your water bill is exceptionally high, you may be eligible for one of our Customer Assistance Programs.

Customer Assistance Programs

Do you have a pool?

You can lose thousands of gallons of water a year due to evaporation. Buy a pool cover and help reduce that water loss.

If you're filling your pool several times a week, you may want to test for a leak.