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High bill?

If your water bill is exceptionally and surprisingly high, you might want to use these tips to help you determine the cause before you give us a call. Note: The amount of your bill must be paid to prevent service shutoffs.

Rates and charges

The Las Vegas Valley Water District (LVVWD) has made significant changes to residential water rates to further support water conservation amid the ongoing drought and federally imposed water reductions from Lake Mead. These changes may increase your water bill.

The changes, effective on Jan. 1, 2023, include tier equalization for all residential customers and an excessive use charge for the top 10 percent of residents who use approximately three times more water than the average home.

Residential customers who exceed an established monthly threshold by season, will be assessed $9 per 1,000 gallons for that excess water use in addition to water rates. Typically, the excessive use charge is triggered by landscapes containing grass or by heavy outdoor water use.

Additionally, all residential customers are billed the same amount for water use, regardless of meter size. Residents with meters larger than 5/8” and high-water use are the most impacted by the tier-rate change. Learn about tier equalization.

Reducing your outdoor water use is the best way to conserve and manage your bill. Get tips.

Landscape watering

Most significant increases in water use happen in the summer when you increase landscape watering. In fact, about 60 percent of your water use is outdoors on landscape irrigation, and even higher in the summer if you're watering grass.

  • If you have grass watered by sprinklers, run your irrigation system for 12 minutes or less on your assigned watering day(s)
  • Plants on drip irrigation need much less water than grass

Get more landscape watering tips to help you curb your outdoor water use or replace your grass with a water smart landscape. You may qualify for a Water Smart Landscapes rebate from the Southern Nevada Water Authority.

Do you have a pool?

You can lose thousands of gallons of water a year due to evaporation.

Buy a pool cover and help reduce that water loss.

If you're filling your pool several times a week, you may want to test for a leak.

Do you have a leak?

Perhaps your bill increased suddenly even though you haven't changed your water use at home. You may have a leak.

To learn how to check for a leak, see our Find a Leak section for information.

If you do find a leak and your water bill was exceptionally high, you may qualify for our Leak Adjustment Program after you fix the leak.

Leak adjustment program conditions

Customer is eligible if all the following conditions exist:

  • There is a minimum of one month of consumption recorded at the property prior to the month in which the leak/malfunction occurred. This baseline month will be the same month in the previous year, if it exists, or the month prior to the leak/malfunction.
  • The Average Daily Usage (ADU) has increased by at least 50 percent from the baseline month.
  • The leak/malfunction is repaired within 60 days from initial notification.
  • The customer has not previously participated in the program in the last 12 months, at the address where the leak/malfunction occurred.
  • The customer applied for the program within three months of the leak/malfunction repair.
  • A Leak Adjustment Program Form is signed by an authorized individual.

Customer is not eligible if any of the following conditions exist:

  • There is not a minimum of one month of consumption recorded at the property prior to the time the leak/malfunction occurred.
  • The leak/malfunction is not repaired within 60 days of initial notification.
  • The customer participated in the program at the same address in the last 12 months.
  • The ADU has not increased by at least 50 percent from the baseline month.
  • The customer did not apply for the program within three months of the leak/malfunction repair.
  • A Leak Adjustment Program Form was not signed by an authorized individual.
  • Repairs were not made.

Once the required information has been submitted, the account will be reviewed against the program conditions.

To capture all the leak/malfunction consumption and accurately calculate an adjustment, it may be necessary to wait for the next bill to print.

An adjustment may take up to 3 bill cycles to reflect on the account.

If you think you qualify for this program or want more information, call Customer Care at 702-870-4194.