Start or stop water service in Laughlin/Big Bend
Follow the directions below to start or stop water service in Laughlin. Call Customer Care at 702-298-3113 if you have questions.
Note: Service requests will be processed in the order that they are received, and response times may vary based on volume. To expedite processing, please complete all fields on the forms listed on this page by using the correct topics/subtopics.
Start residential service
If you currently do not have an active account with us, call our office at 702-298-3113 during regular business hours to start residential water service.
Customers who already have service at two residences and wish to request additional service are considered businesses. Please complete and submit the Commercial Start Service Form.
If you currently have an active account with us and would like to transfer service or start service at a different address, you can do so using the Residential Start Service form.
Note: Check water pipes and fixtures at the residence before requesting service. Customers are responsible for charges incurred if faucets have been left in the "on" position, or for any property damage due to faulty piping or fixtures, when water service is activated.
Requirements for new residential accounts
When applying to start residential service, applicants are required to provide the following:
- Legal name
- Date of birth
- Last four digits of Social Security number
- Telephone numbers
- Service address, mailing address, and previous address
- Government-issued photo identification, if applying in person
Resident aliens also may be required to provide a passport, state identification number, and/or matrícula consular (Mexican consular identification card).
Deposits
A deposit may be required to start service.
Service for more than two residences
Applicants who already have service at two residences and wish to request additional service are considered businesses and must complete a Commercial Start Service Form.
Note: "Residential service" is defined as service for any property where the land use type includes dwelling units constructed for regular, permanent occupancy as the major function of the structure.
Start business service
Businesses, property management firms and homeowners' associations wishing to a start new water service must complete and submit a Commercial Start Service Form. Customers who already have service at two or more residences also must submit this form.
If you currently have an active account with us and would like to transfer service or start service at a different address, you can do so using the Commercial Start Service Form.
Requirements for new business accounts
Applicants must provide the following:
- Legal business name as registered with the Nevada Secretary of State
- Tax ID number (EIN)
- Business owner's name
- Applicant’s name (if different)
- Business’ contact name (if different)
- Service address
- Mailing address
- Telephone numbers
Requests must be signed by an officer or managing member listed with the Secretary of State in which the business is being conducted.
Property managers may submit requests on behalf of a property owner. Requests must include the following:
- A copy of the signed property management agreement.
- A letter of authorized contacts signed by one of the parties who signed the property management agreement.
Note: Check water pipes and fixtures before requesting service. Customers are responsible for charges incurred if faucets have been left in the "on" position, or for any property damage due to faulty piping or fixtures, when water service is activated.
Transfer existing service
If you currently have an active account with us and would like to transfer service or start service at a different address, you can do so using the Residential Start Service Form.
Stop service
Residential service
You can stop service at your residence by completing and submitting the Residential Stop Service form or by calling Customer Care at 702-298-3113.
Business service
You can stop water service at your business or commercial property by filling out the Commercial Stop Service form and faxing it to 702-258-7165 or mailing it to our offices at 1001 S. Valley View Blvd., Las Vegas NV 89153.
Note: Commercial stop requests cannot be processed over the phone.
Deposits and refunds
The Water District will generate a closing bill and mail it to you within 10 business days after disconnection.
If a deposit was paid on a single service account, we'll apply it to the closing bill. If the deposit is more than your final bill, we'll send you a refund check.
Hours
The district's office in Laughlin is open Monday through Thursday, 6 a.m. to 4:30 p.m. Our Customer Care call center is open Monday through Friday, 8 a.m. to 5 p.m. The district is closed weekends and major holidays.
Payments
Big Bend customers have several payment options, including the ability to pay online.