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Start or stop water service in Laughlin/Big Bend

Follow the directions below to start or stop water service in Laughlin. Call Customer Care at 702-298-3113 if you have questions.

Start residential service

If you currently do not have an active account with us, call our office at 702-298-3113 during regular business hours to start residential water service.

It may take up to five business days to process your residential start service request.

Note: Check water pipes and fixtures at the residence before requesting service. Customers are responsible for charges incurred if faucets have been left in the "on" position, or for any property damage due to faulty piping or fixtures, when water service is activated.

Requirements for new residential accounts

When applying to start residential service, applicants are required to provide the following:

  • Legal name
  • Date of birth
  • Last four digits of Social Security number
  • Telephone numbers
  • Service address, mailing address, and previous address
  • Government-issued photo identification, if applying in person

Resident aliens also may be required to provide a passport, state identification number, and/or matrícula consular (Mexican consular identification card).

Deposits

A deposit may be required to start service.

Service for more than two residences

Applicants who already have service at two residences and wish to request additional service are considered businesses and must complete a Commercial Start Service Form.

Note: "Residential service" is defined as service for any property where the land use type includes dwelling units constructed for regular, permanent occupancy as the major function of the structure.

Start business service

Businesses, property management firms and homeowners' associations wishing to a start new water service must complete and submit a Commercial Start Service Form. Customers who already have service at two or more residences also must submit this form.

Requirements for new business accounts

Applicants must provide the following:

  • Legal business name as registered with the Nevada Secretary of State
  • Tax ID number (EIN)
  • Business owner's name
  • Applicant’s name (if different)
  • Business’ contact name (if different)
  • Service address
  • Mailing address
  • Telephone numbers

Requests must be signed by an officer or managing member listed with the Secretary of State in which the business is being conducted.

Property managers may submit requests on behalf of a property owner. Requests must include the following:

  • A copy of the signed property management agreement.
  • A letter of authorized contacts signed by one of the parties who signed the property management agreement.

Please allow five business days to process your start-service request.

Note: Check water pipes and fixtures before requesting service. Customers are responsible for charges incurred if faucets have been left in the "on" position, or for any property damage due to faulty piping or fixtures, when water service is activated.

Transfer existing service

If you currently have an active account with us and would like to transfer service or start service at a different address, you can do so using the My Account portal.

For accounts with commercial or multiple residential properties, please allow five business days to process your request.

Stop service

Residential Service

You can stop service at your residence using the My Account portal or by completing and submitting the Residential Stop Service form.

Please allow two business days to process your stop-service request.

Business service

You can stop water service at your business or commercial property using the My Account portal. You also may do so by filling out the Commercial Stop Service form and faxing it to 702-258-7165 or mailing it to our offices at 1001 S. Valley View Blvd., Las Vegas NV 89153.

Note: Commercial stop requests cannot be processed over the phone.

Please allow five business days to process your stop-service request.

Deposits and refunds

The Water District will generate a closing bill and mail it to you within 10 business days after disconnection.

If a deposit was paid on a single service account, we'll apply it to the closing bill. If the deposit is more than your final bill, we'll send you a refund check.

Hours

The district's office in Laughlin is open Monday through Thursday, 7 a.m. to 6 p.m. for kiosk payments only. Our Customer Care call center is open Monday through Friday, 7 a.m. to 6 p.m.  The district's main office in Las Vegas is open Monday through Thursday, 7 a.m. to 6 p.m. The district is closed weekends and major holidays.

Payments

Big Bend customers have several payment options, including the ability to pay online.