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Big Bend bill payment

Online bill payment unavailable Feb. 20-24: During a system upgrade Feb. 20-24, online bill pay and other features of our website will be unavailable.

Choose a payment option that suits your lifestyle. Whether you’re online or on-the-go, the Water District provides several methods to pay your bill.

We accept cash, checks, money orders and the following credit cards:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Diners Club International (with Discover or MasterCard logo)

Pay online

Log in to My Account to make payments using a credit card or bank account. You also can view your bill, schedule automatic monthly payments, view online payment activity, view and download past bills, switch to paperless billing, stop, add or transfer water service. NOTE: To use the My Account online system, you need to register an account.

Log In or Register

Have questions? Check out our Big Bend online payment system instructions and FAQs.

One-time payments online

Don't have an online account but still want to pay your bill online? No problem! You can make a one-time payment online using your credit card, or debit card with a credit card symbol. Your bill will not be displayed with this option. Please note: Payments will post in 1-3 business days.

Make a One-Time Payment

Pay by phone

Our easy-to-use voice-response system is available 24 hours a day and will guide you through:

  • Checking your account status
  • Hearing your payment due date
  • Finding a payment location near you
  • Making payments over the phone

To make payments by phone, you must have a current telephone number associated with your account. If so, then please:

  1. Call 702-298-3113 from the phone with the number listed in your account.
  2. Select option "2."
  3. After the prompt, enter either your account number or the last four digits of the primary account holder's social security number.

If you cannot call from the phone number listed on your account, you will be asked to verify your account by entering two of the following:

  • The phone number associated with your account
  • Your account number
  • The last four digits of the primary account holder’s social security number

Once you have verified your account, you may obtain information or pay your bill using your Visa, Discover, MasterCard, American Express or Diners Club International card.

If you encounter problems using the system or would like to make sure the Water District has your correct telephone number, call Customer Services at 702-298-3113 during regular business hours to speak with a representative.

Mail your payment

Mail your payment to:

Las Vegas Valley Water District*
P.O. Box 2921
Phoenix, AZ 85062-2921

*Payments will be processed by Las Vegas Valley Water District on behalf of Big Bend Water District.

Use our kiosk

Pay by kiosk 24 hours a day, 7 days a week at 1520 Thomas Edison Drive. The kiosk accepts checks, credit cards, debit cards and cash (bills only). It will also now provide change back (in bills only). Payment posts immediately.

Please note: The kiosk does not dispense change in coin. Any over-payment will be applied as a credit to your account.

Other payment locations

You can pay your bill at the following locations:

Please note: Payment drop boxes formerly at our Thomas Edison Drive office and at the El Mirage Shopping Center have been discontinued.

Paperless billing

Log in to your account to switch to paperless billing! With paperless billing you'll receive convenient payment reminders by email each month when your bill is ready, as well as access to past bills to review your usage over time.

If you're paying your water bill electronically, why are you still getting a paper bill? We make switching to paperless billing easy. Just log in, select your account, under Switch to paperless billing, select "Enroll Now."

Log In

Billing questions

If you think you've been billed incorrectly, please call Customer Care at 702-298-3113. The amount of your bill must be paid to prevent discontinuance of service. Any necessary adjustments will be shown on a future bill.