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Big Bend bill payment

Choose a payment option that suits your lifestyle. Whether you’re online or on-the-go, the Water District provides several methods to pay your bill.

New payment option available!

Big Bend customers can now pay by phone

We accept cash, checks, money orders and the following credit cards:

  • American Express
  • Discover
  • MasterCard
  • Visa
  • Diners Club International (with Discover or MasterCard logo)

Pay online

Log in to My Account to make payments using a credit card or bank account. You also can view your bill, schedule automatic monthly payments, view online payment activity, view and download past bills, switch to paperless billing, stop, add or transfer water service. NOTE: To use the My Account online system, you need to register an account.

Log In or Register

Have questions? Check out our Big Bend online payment system instructions and FAQs.

One-time payments online

Don't have an online account but still want to pay your bill online? No problem! You can make a one-time payment online using your credit card, or debit card with a credit card symbol. Your bill will not be displayed with this option. Please note: Payments will post in 1-3 business days.

Make a One-Time Payment

Pay by phone

Post payments immediately, check your account status, hear your payment due date or find a payment location near you. Pay with your Visa, Discover, MasterCard, American Express or Diners Club International 24 hours a day by calling 702-298-3113. Our easy-to-use voice response system will guide you through paying your bill.

To use our voice-response system, you must have a current telephone number on file. Our automated system will be unable to verify your account without your correct telephone number.

If you encounter problems using the system or would like to make sure the Water District has your correct telephone number, call Customer Services at 702-298-3113 during regular business hours to speak with a representative.

Mail your payment

Mail your payment to:

Las Vegas Valley Water District*
P.O. Box 2921
Phoenix, AZ 85062-2921

*Payments will be processed by Las Vegas Valley Water District on behalf of Big Bend Water District.

Use our kiosk

Our payment kiosk is getting an upgrade!

New, easier-to-use features are coming to our kiosk. The 24-hour kiosk will now accept personal and business checks. Also, change will now be dispensed (in bills only).

The kiosk will be unavailable Monday, Dec. 16, and Tuesday, Dec. 17. During the upgrade, please use an alternate payment option. We apologize for any inconvenience.

Other payment locations

You can pay your bill at the following locations:

Please note: Payment drop boxes formerly at our Thomas Edison Drive office and at the El Mirage Shopping Center have been discontinued.

Paperless billing

Log in to your account to switch to paperless billing! With paperless billing you'll receive convenient payment reminders by email each month when your bill is ready, as well as access to past bills to review your usage over time.

If you're paying your water bill electronically, why are you still getting a paper bill? We make switching to paperless billing easy. Just log in, select your account, under Switch to paperless billing, select "Enroll Now."

Log In

Billing questions

If you think you've been billed incorrectly, please call Customer Care at 702-298-3113. The amount of your bill must be paid to prevent discontinuance of service. Any necessary adjustments will be shown on a future bill.